Software Web App etc

I am looking for some software or web app that can help me keep track of customers and contacs in general. I have used salseforece and it doesnt do what i need.

I am looking for a mix of salesforce options and a little facebook like.

for example

John Smith is a customer and i can add his wife Jane Smith and somehow link them and then i can add their child at some point who may or may not be a customer. then i would like to link them to Bob Roberts because they work together.....etc etc

i just dont know where to start looking any suggestions ?
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Joe Winograd, Fellow&MVEDeveloperCommented:
I use numerous Zoho products (all are web-based):

One of them is Zoho CRM:

It's free for up to 10 users, 1GB of storage, and 25,000 records (along with some other limitations), and it is reasonably priced thereafter:

It is a Salesforce-like product, and you may be able to get the Facebook-like features that you want by using its new Social CRM feature:

I haven't tried Social CRM myself, but the write-up at the website looks promising for you. Note that the integration with Facebook and the integration with Twitter are both available in the free version, although the Social Tab is not (in fact, the Social Tab is not even available in the Standard edition — you must go to the Professional edition or above to get it). Regards, Joe

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This CRM maybe what your are looking for

also check but seems to be still in beta version
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