We recently put in a new file server at my company. One of the things we learned a few days later was that we could not longer scan to a network folder from our Xerox copier/scanner. This copier scanner resides on an ip range that is being phased out and I am sure that was at least part of why this occurred.
I understood that we needed to go into settings on the MFD portal and change the location of the network folder that the device was scanning to. To keep it easy I will say we went in and changed the server & path from oldserver\scans to newserver\scans and figured that would take care of it. Not so. We went down the road of checking permissions on the the new server folder and found everything to be correct. What we finally figured out was that we had to change newserver\scans to the IP address of the new server in order to get it to work. So as soon as we entered 111.222.333.444\scans on the device settings, the scans would from the device would start working again.
I understand that this has something to do with DNS, but would like to know more and specifically, what would need to be changed on our DNS server to correct the issue? WHen I access the DNS area of the server I see forward zones, reverse zones, etc.
Can someone direct me on what type of entry needs to be created so that when we put newserver\scans in the device settings, it will still work?