Client HQ lost contact to all branches. Note: Hub and Spoke network. Since this is a major problem for a financial services company I recommended they reboot the Level3 edge router. This is a 10 Meg MPLS connection to the MPLS cloud that connects to the 20 branches. In my limited and long time ago technical experience there should not have been any issue that would not be resolved after say 15 minutes.
Yes I have warned them that this is a single point of failure in the design.
Background - client is running BGP on a Cisco (1 year old) Core router behind the Level3 edgar router. The core router is running BGP and there are 2 other connections - both internet - 100 Mege TWT and 10 Meg Skyriver wireless.
It is interesting to me that Level3 would blame the router reboot as we were down before we rebooted the router. Client agrees with my logic and is not blaming me. But, what issues could I have caused.