Pandigital Photo Frame 12"

Unable to delete picture files\remove existing partition\reformat the internal memory using windows or any of applications: Eraser 6.2.0.2969, DiskWipe, EASEUS - epm, Killdisk, HDDLL 4.40.

Any suggestions?
Thank you.
cohhelpAsked:
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quizwedgeCommented:
See the directions in your manual (or I think I found the manual at http://www.manualslib.com/manual/306011/Pandigital-Pan7001w01.html?page=22#manual) on how to connect your photo frame to a Windows computer.

Are you seeing the photo frame when you open "My Computer" on your desktop?
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cohhelpAuthor Commented:
Yes, and all files, and ...
The question isn't "how to connect", it's about HOW to reformat the memory, and what you can suggest MORE than was already done?
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quizwedgeCommented:
Yep, I just wanted to make sure that you were actually seeing the device on your computer. What happens when you try to delete the pictures in Windows? Do you get any kind of error message?
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cohhelpAuthor Commented:
Looks like they are deleted, but in reality they're still in the internal memory, no error messages.
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quizwedgeCommented:
Do you have a memory card inserted? If so, more than one drive / device should show up in Windows. There is also an option to delete photos using the remote, but that would most likely take more time than deleting them through Windows.
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cohhelpAuthor Commented:
I have no memory card.
It shows Pandigital drive and 4 more drives with no media.
Deleting pictures with remote works the same as using File Explorer, it tells - no pictures, but they're still staying in memory.
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quizwedgeCommented:
When you say that they are still staying in memory, are you still seeing files, still seeing the pictures display on the photo frame, or both? It seems like it needs a factory reset, but I haven't been able to find a way to factory reset the photo frame and it looks like Pandigital went out of business.
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cohhelpAuthor Commented:
Both.
Factory reset can be done with remote, but they are still in memory.
How to destroy the memory without using a "hammer"?
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quizwedgeCommented:
A factory reset (not delete all photos) should wipe the whole device back to the setup screen. If that's not happening, it sounds like there's some deeper level issue with the device. I'd recommend seeing if there was a new version of the firmware, but since the company is out of business there's not a place I could recommend getting the firmware. Unfortunately, at this point, I'm out of ideas. Perhaps another expert has some.
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cohhelpAuthor Commented:
Thank U very much!
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cohhelpAuthor Commented:
Thank U.
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