Western Digital elements external disk unreadable

I have this portable disk  - Western Digital elements external disk
all of a sudden the disk cannot be read. it has the LED light lighting but does not  show on windows explorer.
also shows on safely remove list only.
I have downloaded several data recovery software that also supposedly fixes master boot records but non of them recognize the existence the drive to start with.

formatting is NOT and option. as I have data.

software so far used are
Active File recovery , Ease US data recovery ,  Partition Guru , Wondershare Data Recovery
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JohnBusiness Consultant (Owner)Commented:
Try Getbackdata as it is one of the better ones.


Have plan B available if you cannot get your data.

If it is really important (worth money) then consider a local data recovery service as this will probably help immensely.
Michael FowlerSolutions ConsultantCommented:
This could a power issue. Try connecting it a USB on the back of the machine and if possible using a dual USB connector

It is worth noting that a quick format does not delete the data and so after a quick format file recovery software can still recover the majority of the files. This is not an ideal solution but I have used it in the past due to a corrupted disc
indikadAuthor Commented:
may be - its a cable issue as suggested by Michael74

I have ordered a new cable and will be able to see in a couple of days
indikat, may i ask how is the disk connected, and what model you have ?
is it connected to USB 2 or usb 3 ?
these must be answered before i can help you - otherwise, only guesses
noxchoGlobal Support CoordinatorCommented:
As the last try you can open the box (removes warranty) and connect the drive directly to PC SATA controller. This will exclude USB potential problem and if drive is still healthy, you could get the data out of it.

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Connect it to another PC to see whether it works there. Run WD's diagnostic tool on it to see what that tool tells you and act accordingly. If it tells you it is bad, replace the disk. If it still is under warranty return it with the results of the diagnostic tool to get a warranty replacement.

Only remove the disk from the USB case if your warranty has expired, otherwise it will void the warranty.

If the disk still can't be accessed even when connected directly to a PC's internal port, get a replacement.

If you have lost all backups, and the data really is that important, send it to a professional recovery agency like Gillware. This won't be cheap, and a good lesson learnt for the future to take your backups seriously!

indikadAuthor Commented:
new cable did not help
I have tried on USB3 and USB2 as well

the data is important - but not as important to go to a data recovery I guess.

I will probably try dismantaling and connect direct;y to a PC
yes - connect it directly to sata cable - if possible (i saw some WD drives with the usb cable soldered drectly to the disk logic board)
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