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Daniel Lauber

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How to deactivate Adobe Acrobat when deactivate is greyed out

I need to deactivate Adobe Acrobat XI Pro before installing the new DC version. But the "Deactivate" option under "Help" is grayed out and remains grayed out. Is there any way I can deactivate it or do I need to call Adobe support?

Thank you.
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Chris Millard
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From what I understand, there is a limit as to the number of deactivations on Adobe products too. Is this a multiple-license that has been installed, activated and then deactivated on a number of machines perhaps?

It appears that the best (only) course of action is to contact Adobe.

https://helpx.adobe.com/contact.html
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i found before when i had to move my acrobat xi to a new system deactivate was not available; it was available after opening a pdf file.  strange but that's what worked
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Daniel Lauber

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Well, it's gotten stranger. This morning the "deactivate" is no longer grayed out, but clicking on it does not trigger the deactivation process. I'm on perpetual hold with Adobe Tech Support right now and I'll post the results when done.

Thanks to everyone for your suggestions.
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Daniel Lauber

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I'm accepting my own comment as the solution simply because it's the only procedure that worked. I'm just fortunate that I make a weekly backup image of my "C" drive (Windows and applications).