Acronis True Image Reports Backup Completed With Errors

1namyln
1namyln used Ask the Experts™
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The system is Windows 8 pro.  Acronis True Image 2014 is the program.  Problem is the backup would complete but fails while looking for an older backup.  I've deleted the job and recreated and the same problem occurs.  I've removed all previous backups from the backup folder and the system still states there are 20 versions remaining.  I've reinstalled the program and updated to True Image 2015.  Neither of which fixed things.  

Backups are stored on a NAS.  6 other machines running Windows 8 or Windows 7 have no issues backing up to the NAS.  The backup share requires no permissions to access.  

Backup log is below.  Again, a usable backup is created successfully but the backup notification states completed with errors.  Thanks in advance.

1    Information    8/23/2015 1:55:01 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    Information    8/23/2015 1:55:02 AM    Operation TOSHIBA DT01ACA100 started by schedule.
3    Information    8/23/2015 1:55:02 AM    Operation description: Stage Description.
4    Information    8/23/2015 1:55:04 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
5    Information    8/23/2015 1:55:04 AM    Priority changed to Low.
6    Information    8/23/2015 1:55:05 AM    Create Backup Archive From:      Disk 1 To file:      "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s2_v1.tib" Compression:      Normal Exclude:      Files matching mask Match criterion:      *.tib, *.tmp, *.~  
7    Information    8/23/2015 1:55:06 AM    Pending operation 158 started: 'Creating partition image'.
8    Information    8/23/2015 1:55:06 AM    Pending operation 158 started: 'Creating partition image'.
9    Information    8/23/2015 1:55:07 AM    Pending operation 158 started: 'Creating partition image'.
10    Information    8/23/2015 1:57:44 AM    Writing incremental version to file: TOSHIBA_DT01ACA100_inc_b5_s3_v1.tib
11    Information    8/23/2015 1:59:27 AM    Pending operation 158 started: 'Creating partition image'.
12    Information    8/23/2015 1:59:27 AM    Pending operation 158 started: 'Creating partition image'.
13    Information    8/23/2015 1:59:28 AM    Pending operation 158 started: 'Creating partition image'.
14    Information    8/23/2015 1:59:31 AM    Pending operation 155 started: 'Saving partition structure'.
15    Information    8/23/2015 1:59:31 AM    The following backups have been successfully created: "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s3_v1.tib"
16    Information    8/23/2015 1:59:32 AM    Consolidate Backup Archive Location:      "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s3_v1.tib" Destination:      "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s3_v1_72AF4D2D-6836-4EE8-8466-8D543F5B8BEE.tib"  
17    Information    8/23/2015 1:59:32 AM    Consolidate Backup Archive Location:      "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s3_v1.tib" Destination:      "\\tccnas1\Backup\CCS-02\TOSHIBA_DT01ACA100_inc_b5_s3_v1_72AF4D2D-6836-4EE8-8466-8D543F5B8BEE.tib"  
18    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
19    True Image    8/23/2015 1:59:32 AM    ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAARAAQArvchO3t0X/NUaGUgc3BlY2lmaWVkIGZpbGUgZG9lcyBub3QgZXhpc3QuAGZ1bmN0aW9uAEFPcGVuRmlsZVcAZmlsZW5hbWUAV1xcP1xVTkNcdGNjbmFzMVxCYWNrdXBcQ0NTLTAyXENDUy0wMl9EYWlseV9CYWNrdXBfZnVsbF9iMzRfczFfdjIudGliAADw/wAAw7jtZL39KL1UaGUgc3lzdGVtIGNhbm5vdCBmaW5kIHRoZSBmaWxlIHNwZWNpZmllZABjb2RlAE4CAAeAAAAAAAA=; ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAARAAQArvchO3t0X/NUaGUgc3BlY2lmaWVkIGZpbGUgZG9lcyBub3QgZXhpc3QuAGZ1bmN0aW9uAEFPcGVuRmlsZVcAZmlsZW5hbWUAV1xcP1xVTkNcdGNjbmFzMVxCYWNrdXBcQ0NTLTAyXENDUy0wMl9EYWlseV9CYWNrdXBfZnVsbF9iMzRfczFfdjIudGliAADw/wAAw7jtZL39KL1UaGUgc3lzdGVtIGNhbm5vdCBmaW5kIHRoZSBmaWxlIHNwZWNpZmllZABjb2RlAE4CAAeAAAAAAAA=; AQIAPABTQRqW7k//zkZhaWxlZCB0byBvcGVuIHRoZSB2aXJ0dWFsIGRpc2suACRtb2R1bGUAV0M6XFByb2dyY
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20    True Image    8/23/2015 1:59:32 AM    
21    True Image    8/23/2015 1:59:32 AM    The specified file does not exist.
22    True Image    8/23/2015 1:59:32 AM    The system cannot find the file specified
23    True Image    8/23/2015 1:59:32 AM    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
24    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
25    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
26    True Image    8/23/2015 1:59:32 AM    ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAARAAQArvchO3t0X/NUaGUgc3BlY2lmaWVkIGZpbGUgZG9lcyBub3QgZXhpc3QuAGZ1bmN0aW9uAEFPcGVuRmlsZVcAZmlsZW5hbWUAV1xcP1xVTkNcdGNjbmFzMVxCYWNrdXBcQ0NTLTAyXENDUy0wMl9EYWlseV9CYWNrdXBfZnVsbF9iMzRfczFfdjIudGliAADw/wAAw7jtZL39KL1UaGUgc3lzdGVtIGNhbm5vdCBmaW5kIHRoZSBmaWxlIHNwZWNpZmllZABjb2RlAE4CAAeAAAAAAAA=; ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAARAAQArvchO3t0X/NUaGUgc3BlY2lmaWVkIGZpbGUgZG9lcyBub3QgZXhpc3QuAGZ1bmN0aW9uAEFPcGVuRmlsZVcAZmlsZW5hbWUAV1xcP1xVTkNcdGNjbmFzMVxCYWNrdXBcQ0NTLTAyXENDUy0wMl9EYWlseV9CYWNrdXBfZnVsbF9iMzRfczFfdjIudGliAADw/wAAw7jtZL39KL1UaGUgc3lzdGVtIGNhbm5vdCBmaW5kIHRoZSBmaWxlIHNwZWNpZmllZABjb2RlAE4CAAeAAAAAAAA=; AQIAPABTQRqW7k//zkZhaWxlZCB0byBvcGVuIHRoZSB2aXJ0dWFsIGRpc2suACRtb2R1bGUAV0M6XFByb2dyY
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27    True Image    8/23/2015 1:59:32 AM    
28    True Image    8/23/2015 1:59:32 AM    The specified file does not exist.
29    True Image    8/23/2015 1:59:32 AM    The system cannot find the file specified
30    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
31    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
32    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
33    True Image    8/23/2015 1:59:32 AM    Failed to open backup \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib. Make sure the backup location is accessible and contains all versions of the backup. This backup may also be corrupted.
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35    True Image    8/23/2015 1:59:32 AM    
36    True Image    8/23/2015 1:59:32 AM    The specified file does not exist.
37    True Image    8/23/2015 1:59:32 AM    The system cannot find the file specified
38    True Image    8/23/2015 1:59:32 AM    Operation has completed with errors.
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Commented:
This knowledge base article explains how to remove backup entries from the internal Acronis list. https://kb.acronis.com/content/48548

A couple of thoughts on your issue. First, the name of the backup file you are creating is very long and in a relatively deep directory folder. Try renaming it with a shorter name and shorter path to the folder.
Also, make sure you are not creating a long chain of incremental backups without a full backup. Long chains of incremental backups are faster to create, but are much more difficult to work with and sometimes this will cause backups to fail. Each file in the chain needs to be intact and accessible for these backups to function. The documentation recommends no longer than a month between full backups. I prefer a week.

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Commented:
I've performed what's listed in the Acronis KB both with 2014 and 2015 to no avail.

The backup path, other machines have no problem saving to the same location (but different folder of course).

The backup plan is incremental with the first one being a full then another full created on the 6th day.  This process repeats for 14 days then the oldest are deleted by automatic cleanup.
Commented:
The recurring message is file not found and/or file corrupt. I suggest a test backup from scratch onto a different media that has a simple, short file name and path, and has no existing backups to reference. Start from scratch, for example, with a new backup plan and use a portable USB drive to store the backup on, just to test this theory. If you are backing up fresh to, say, e:\backups\backup.tib instead of \\tccnas1\Backup\CCS-02\CCS-02_Daily_Backup_full_b34_s1_v2.tib, it may or may not work but it will eliminate some of the potential causes of your issue and in theory, help in the troubleshooting. Another approach worth exploring is to map the network share location as a drive letter and reference that letter in the backup, rather than the UNC \\ format.

Author

Commented:
I will try a local drive.  I will also check to see if that drive has any integrity problems.  

In the past when I've created a drive mapping the path still shows as \\backup versus g:\backup

Author

Commented:
Let me backup a moment.  It looks like upgrading to 2015 did the trick.  When I created the new backup job I entered in the wrong email address for notifications so the successful email never came.  Just logged in and made this change then performed another backup and it was successful.  When I logged into the program a bit ago I noticed the green check which normally signifies a successful backup.  That said I ran another after correcting the email and it worked fine per the email.  Thanks for your help.  The backup will run again tonight.  After that I'll know its for certain fixed.

Commented:
Hoping for the best! Keep me posted.  

[ And remember points are free! ;-) ]

Author

Commented:
Reinstalling a new version of the software fixed my problem.  Thanks for your efforts.

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