Domino Server

Had a question on domino... If a domino server is down for some reason how to troubleshoot and find what is wrong. If any one can give me an overview on what are the basics behind the root cause and what needs to be done will be much appreciated. Please guys.


Pavan J
Pavan JoshiAsked:
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Steve KnightIT ConsultancyCommented:
Very wide ranging question... and depends upon lots of things.  e.g.

Client says "not responding"
Has it got IP address
Can it Resolve server name through DNS or connection document
Does it have location set to "Office" or similar that allows online communication
can you PING servername
can you telnet to port 1352 of server to check comms between them etc.

For server
Generally running as a service, is the service showingrunning?
It will have, at least, the NRPC port open to traffic, port 1352 but also quite possibly http (80), https (443), SMTP (25), IMAP (143), Pop (110), LDAP (389) etc.
If not is there a firewall on there that is blocking it
Check for processes running n*.exe in task manager

So now you probably actually have a server down and not just think it is because of a comms, network, server, dns, firewall issue etc..

If service is down but you have n*.exe in task manager still then it may have crashed and be partially down.  Restart the OS or kill the n*.exe tasks and try running the Service again.  Check under hte IBM TECHNICAL Support directory for latest files which are likely to show a console log and other files from when it crashed.

Aside from that it's a case of finding does it start, run for a while then crash, does it not start properly etc..

Lots of potential reasons - damaged files, drive missing that held some files or transaction logs etc.

If you have any specific questions or symptons ask a Q on EE!


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Steve KnightIT ConsultancyCommented:
Thanks for selecting the answer, but if you do have any specific questions just ask!
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