I am frequently called on by friends and family to help troubleshoot problems on their computers. More often than not they are miles away and it is not possible for me to respond to the site. I was just wondering whether anyone could recommend an application that would provide the functionality I seek. The solution must be one that requires the least from the end user. I'm familiar with products like pcAnywhere, but my recollection is that it costs more than I'm looking to spend.