I'm starting to setup clients on office 365 soon - in the next couple days, I have to setup a 4 user company that wants just the o365 desktop apps for now. But I see other clients moving to 0365 for exchange online and / desktop apps soon also.
What's the pros / cons of dealing with microsoft directly for each client vs. going to intermedia, godaddy, rackspace, ____ ? Any resellers you like / don't like?
I don't think marking up the services is an issue - you can't through Microsoft direct, right? (although I want to pay for all client services on my credit card - partly for miles : ) but really more important - I know the service hasn't lapsed because they didn't pay the bill (way too many times I've had clients over the years - our internet is out. turns out they didn't pay their bill / credit card on autopay expired, etc.
One pane of glass for admin - you lose that for o365 direct, right? Have to have an admin username / password for each client and log in seperately for each client, right? For the resellers, do you get a single login (to their system) and then that will get you into each client?
Are either month to month or all have 1 year commitment? Or neither has the commitment?
You are paying more for going in through the resellers, right? What do you gain? Better support? Or do they just wind up passing you on to MS support for most everything? It's only a little more per month / user, but for small businesses, that adds up