Lync Server 2013 - Mobile devices Problem

Dear all,
We’re having some tiny issues with Lync 2013 server, and after several days reading and checking the most common Lync blogs/website for troubleshooting we still have an issue with mobile devices (only). Your help will be really appreciated! (And maybe save my job)

On our actual situation:
All laptop and computers can log to lync, and we chat only, on the LAN or from a remote location (no vpn required from wan to login). All good.
Mobile devices (iphone/ipad/android) can basically not log-on to the system.
1* front lync server
1* edge lync server
1*reverse proxy server (windows based)
All our servers are running under windows 2012srv.
SSL certs are the following, for the internal side, PKI has been implemented and delivers a SSL. For the external websites Digicert SSL has been configured.

Here are some results after test with lync connectivity analyzer: (from WAN)
 result-wan.png(FQDN: even with a manual configuration doesn’t work)

From LAN:
We notice that when we try to check the content of the Autodiscovery IIS we have error 403 or 500.
On the actuall situation we basically can't understand we're to start and push forward our troubleshooting researches :/

Thank you
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Kindly test the lync connectivity
Also check the certificate of the lync is not expired. refer the below link

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NalioAuthor Commented:
Dear Gaurav,

thank you for your quick reply, truly appreciated.

SSL are ok untill october 2016.
Here's the result of the test from

its in french.. but is says " Can not validate SSL certificate due to the negotiation of failure. This may be due to a network error or a problem installing the certificate."

internally we are newbies in lync, installation was done by a consultant that dind't left any documentation or info. Thanks
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It seems that SSL certificate is not properly installed on edge server check port 443. Kindly refer the article to check what you need to check
NalioAuthor Commented:
Ok thank you Gaurav, we check with the team and keep you inform!!
Mohammed HamadaSenior IT ConsultantCommented:
Hi Nalio,

I just checked the document you attached, your External NIC on your IIS should have a gateway pointing to your Firewall.
only the Internal one shouldn't have Gateway or DNS. and you should edit the hostfile so you can add the DC ip and FQDN, Lync Front end FQDN and IP too and try to ping from the IIS server to Lync FE FQDN and DC.

Change the Binding order of the NICs so that the External NIC is on top and LAN is in the bottom.
SIP shouldn't be configured in IIS. the Web Services FQDN (In the topology is configured) must be set.
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