Exchange SVR - Auto Reply rule messages not delivered.
I have 2 Exchange server 2013 Std stand alone boxes in two separate forests managing mail for separate domains.
One works 100% the other has a problem with OOF auto replies. I have confirmed the automatic replies are enabled and set to ExternalLegacy. When I examine message logs for a sender I can see entries with EventId - MAILBOXRULE and the mail has a subject prefixed with "Automatic Reply:" but the auto reply mails are never sent \ delivered to either internal nor external contacts.
I have confirmed there is nothing on our firewall, both servers go through the same firewall. I have also confirmed the Smart Host we relay through does not have anything to do with it as both send connectors use the same smart host.
Only difference between servers is patch levels. Yup you guessed it, the fully patched up to date server has the issue? Checking now if I can roll back...
Any ideas and help would be greatly appreciated. Â Users are getting grumpy!
One works 100% the other has a problem with OOF auto replies. I have confirmed the automatic replies are enabled and set to ExternalLegacy. When I examine message logs for a sender I can see entries with EventId - MAILBOXRULE and the mail has a subject prefixed with "Automatic Reply:" but the auto reply mails are never sent \ delivered to either internal nor external contacts.
I have confirmed there is nothing on our firewall, both servers go through the same firewall. I have also confirmed the Smart Host we relay through does not have anything to do with it as both send connectors use the same smart host.
Only difference between servers is patch levels. Yup you guessed it, the fully patched up to date server has the issue? Checking now if I can roll back...
Any ideas and help would be greatly appreciated. Â Users are getting grumpy!
Systech Admin
Can you please share the tracking logs
ASKER
Hi Gaurav.
Thanks you for you reply. Please find log attached.
Please find log attached for a user who reported this issue.
NOTE: What I can't understand is the the 'ReturnPath' for messages with subject prefixed with 'Automatic Reply:' in the log is always '<>' but on my working exchange 'ReturnPath' is always populated with the users email address that sends the OOF message. You will also notice there is only ever two processing log entries for any 'Automatic Reply:' message in this log. On the working exchange there are many steps to the process and they always end in 'SMTP - SEND'
All other mail into and out of this exchange is processed fine but anything to do with a rule \ transport rule is not working?
SenderLog.xlsx
Thanks you for you reply. Please find log attached.
Please find log attached for a user who reported this issue.
NOTE: What I can't understand is the the 'ReturnPath' for messages with subject prefixed with 'Automatic Reply:' in the log is always '<>' but on my working exchange 'ReturnPath' is always populated with the users email address that sends the OOF message. You will also notice there is only ever two processing log entries for any 'Automatic Reply:' message in this log. On the working exchange there are many steps to the process and they always end in 'SMTP - SEND'
All other mail into and out of this exchange is processed fine but anything to do with a rule \ transport rule is not working?
SenderLog.xlsx
ASKER CERTIFIED SOLUTION
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ASKER
Resolved issue by own troubleshooting.