Javed Chowdry
asked on
Configuring Ricoh MPC3003 on Office 365
We've recently ditched our MS 2003 Exchange Server and gone down the Office 365.
We have a Ricoh MPC3003 multi function copier and one of the benefits we had was that we could scan directly to individual users mailboxes.
Since implementing Office 365 we are no longer able to do.
Does anybody have any experience on setting these up?
We have a Ricoh MPC3003 multi function copier and one of the benefits we had was that we could scan directly to individual users mailboxes.
Since implementing Office 365 we are no longer able to do.
Does anybody have any experience on setting these up?
Ben Hart
We're on Exchange Online and have a few MFPs that scan to email. On our Ricohs we had to set the SMTP server to an external SMTP relay. One one of them we had to use an internal SMTP relay, which was incredibly easy to setup.
have you trying to check the mailbox configuration from the Ricoh configuration web page
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
also You need to setup an SMTP Relay sever
Or
Does your Scanner have a place you put in a Username, Password and turn on TLS Encryption?
Basically, in order to use Office 365 you must make an authenticated TLS Connection. That means the account must authenticate using TLS with user/pass..So, you can either enter in the username/password into the scanner, and make sure its using TLS, or you need to setup an SMTP relay server on your own, and you scan to that sever, and use that as the SMTP sever
Or
Does your Scanner have a place you put in a Username, Password and turn on TLS Encryption?
Basically, in order to use Office 365 you must make an authenticated TLS Connection. That means the account must authenticate using TLS with user/pass..So, you can either enter in the username/password into the scanner, and make sure its using TLS, or you need to setup an SMTP relay server on your own, and you scan to that sever, and use that as the SMTP sever
You will either have to configure the printer to use a 365 account for authentication ( and I have found on many printers the return address must match the authentication address for scan to email to succeed or if your public ip address is static you could set up a approved relay for the printer in 365. https://technet.microsoft.com/en-us/library/Dn554323(v=EXCHG.150).aspx explains the 3 options available
ASKER
Cheers bas274, that worked a treat. Many thanks.
ASKER
Cheers everyone for replying so promptly. I've got it up and running now.