Office 2013 open error 24

This seems to be a common issue from what I detect in Internet forum postings, but no one has provided a valid solution.

The end-user installed Office 2013 64-bit on Windows 7 Pro 64-bit.  After using it for over a month (this now falls outside of the system restore window), the user realizes that the 64-bit version of Office does not work with QuickBooks.  So I login and uninstall the 64-bit version of Office 2013 and install the 32-bit version.  This resolves the QuickBooks integration issue and everything seems to pick back up where it left off, as expected.  However, here is the known issue for people who go through this process.  If the user has the preview pane enabled in Windows, then single clicks to highlight an Office word document, they receive the following error. "sorry, something went wrong and word was unable to start (24)" Opening Word documents is just fine, only previewing in the Windows preview pane.  I have tried manually uninstalling Office, deleting registry keys and performing offline and online repairs of the Office install.  Here is a good thread about this on Spiceworks that ends without resolve.  My user is a heavy preview pane user, so the workaround in disabling the preview is not a solution.  Also, upgrading back to 64-bit is not an option. Whoever figures this out will be a hero with tons of threads about this issue.

https://community.spiceworks.com/topic/386255-office-2013-word-excel-unable-to-preview-files

Ready, set, go!
murrycAsked:
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hnasrCommented:
Here it is working fine: Office 2013 - 32bit, Windows 10
It works for almost all documents; I tried docx, xlsx, txt, files. It did not preview .xlsm documents

Is your issue only affects office documents (word at least)? Does preview work for other office documents,  text document, and jpg documents.
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murrycAuthor Commented:
It's an issue with previewing Word and Excel. Other non- office files preview as expected. It's specifically related to the 64-bit to 32-bit change.
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Boyd (HiTechCoach) Trimmell, Microsoft Access MVPCommented:
@hnasr, Did you first install Office 2013 64 -bit hen downgrade it to 32 bit?

@murryc,
 
When having issues with Office 2013 apps running on Windows 7, 8, 8.10  and 10 I have found that you need launch each Office using "Run as Administrator" at least once to get all the system registry recreated or repaired.

Give that a try and see what happens.

Have you seen this MS KB article?

How to troubleshoot problems that occur when you start or use Word
https://support.microsoft.com/en-us/kb/921541



FWIW: I tell everyone to avoid the Office 64-bit version unless they absolutely know for a fact they really must have it. There are just to many compatibility issues.

See: https://technet.microsoft.com/en-us/library/ee681792.aspx
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hnasrCommented:
Did you first install Office 2013 64 -bit hen downgrade it to 32 bit?
No.
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murrycAuthor Commented:
No luck thus far. I even tried installing office 2007 then upgrading to 2010 to see if that would 'repair' the issue. No luck. It just returned to same issue. It's for sure only an issue with using the preview pane and it effects both Word and Excel. From what I can tell, any KB related to general startup issues does not cover this error. This is a very specific issue only created when going from 64 to 32 bit. I've replicated the issue on another test workstation so it's not unique to this one workstation. Any other ideas?
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hnasrCommented:
I've replicated the issue on another test workstation
Looks like you need to reinstall the program after properly uninstalling it.

Another thing to try, is upgrading the test workstation to Windows 10. If other program misbehaves, set its Properties> compatibility to windows 7.
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murrycAuthor Commented:
If a proper uninstall/reinstall were the solution I would not be posting about the issue. This is a very distinct issue that a seasoned admin is unable to resolve. I'll try the 10 upgrade and report back.
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murrycAuthor Commented:
We ended up reloading Windows for this user.  I will go ahead and document here for future admins that run into this issue, there is no documented solution, so therefore no fix shy of reinstalling the OS.  The upgrade to Windows 10 did not resolve it either.
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murrycAuthor Commented:
Self-solved with OS reload.
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