windows does not update and does not let install any software

Hello Experts, I have this pc using Windows 7.
All of a sudden it does not update anymore at all.
shows unknown error
and neither it lets install any otehr program like an antivirus
Show an error message saying it was not posible to installl

this pc was being used only with Windows defender.
normal work load.

Is there a fix for this or shall I format and insall again ?
RGuillermoProject ManagerAsked:
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can you please provide the event logs and the exact error message
RGuillermoProject ManagerAuthor Commented:
Gaurav Singh
Yes can you tell me how to do that please ?
open the eventwr. Start - run - type eventvwr and check for any relevant events there
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

Also please open the command prompt as adminsitrator and type sfc /scannow. wait until the command completes
DonNetwork AdministratorCommented:
Post your windowsupdate.log

windows key +R type windowsupdate.log
JohnBusiness Consultant (Owner)Commented:
Do a Windows 7 Repair Install. You need the Windows 7 DVD and select the Repair option when it starts.

You appear to have a serious virus problem and really it may be better to back up and install Windows fresh as this will be a better long term solution.

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As thinkpads said, reinstallation is the best and usually fastest option. Defender alone is really not enough, you must use an AV program besides that.
DonNetwork AdministratorCommented:
"As thinkpads said" ???

Where?   LOL
JohnBusiness Consultant (Owner)Commented:
I am Thinkpads_User and always have been.
DonNetwork AdministratorCommented:
Sorry, LOL...the nicknames arent showing
JohnBusiness Consultant (Owner)Commented:
@rguillermo  - Thanks and good luck getting the computer going again.
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Windows 7

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