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RGuillermoFlag for United States of America

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windows does not update and does not let install any software

Hello Experts, I have this pc using Windows 7.
All of a sudden it does not update anymore at all.
shows unknown error
and neither it lets install any otehr program like an antivirus
Show an error message saying it was not posible to installl

this pc was being used only with Windows defender.
normal work load.

Is there a fix for this or shall I format and insall again ?
Regards!
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Systech Admin
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can you please provide the event logs and the exact error message
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ASKER

Gaurav Singh
Yes can you tell me how to do that please ?
open the eventwr. Start - run - type eventvwr and check for any relevant events there
Also please open the command prompt as adminsitrator and type sfc /scannow. wait until the command completes
Post your windowsupdate.log

windows key +R type windowsupdate.log
ASKER CERTIFIED SOLUTION
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John
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As thinkpads said, reinstallation is the best and usually fastest option. Defender alone is really not enough, you must use an AV program besides that.
"As thinkpads said" ???

Where?   LOL
I am Thinkpads_User and always have been.
Sorry, LOL...the nicknames arent showing
@rguillermo  - Thanks and good luck getting the computer going again.