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windows does not update and does not let install any software

RGuillermo
RGuillermo asked
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Last Modified: 2015-08-26
Hello Experts, I have this pc using Windows 7.
All of a sudden it does not update anymore at all.
shows unknown error
and neither it lets install any otehr program like an antivirus
Show an error message saying it was not posible to installl

this pc was being used only with Windows defender.
normal work load.

Is there a fix for this or shall I format and insall again ?
Regards!
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Systech AdminChief Technology Officer
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Commented:
can you please provide the event logs and the exact error message
RGuillermoProject Manager

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Commented:
Gaurav Singh
Yes can you tell me how to do that please ?
Systech AdminChief Technology Officer
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Commented:
open the eventwr. Start - run - type eventvwr and check for any relevant events there
Systech AdminChief Technology Officer
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Commented:
Also please open the command prompt as adminsitrator and type sfc /scannow. wait until the command completes
DonNetwork Administrator
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Commented:
Post your windowsupdate.log

windows key +R type windowsupdate.log
Business Consultant (Owner)
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This one is on us!
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rindi
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Commented:
As thinkpads said, reinstallation is the best and usually fastest option. Defender alone is really not enough, you must use an AV program besides that.
DonNetwork Administrator
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Commented:
"As thinkpads said" ???

Where?   LOL
JohnBusiness Consultant (Owner)
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Commented:
I am Thinkpads_User and always have been.
DonNetwork Administrator
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Commented:
Sorry, LOL...the nicknames arent showing
JohnBusiness Consultant (Owner)
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Commented:
@rguillermo  - Thanks and good luck getting the computer going again.

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