Removing fake BSOD virus

Hi,

I have laptop with 1 possibly 2 'viruses'

1. Fake BSOD. which you can see attached
2. Balloon pop-up which shows the same phone number as BSOD, saying the PC is going to be rebooted to prevent loss of financial data. You can see at the bottom of the picture a 'log off cancelled' balloon, this is a scheduled task which I have created to run 'shutdown -a' every 5 minutes to stop the reboots.

I have run several AV programs, Malwarebytes, Adwcleaner. although these have cleared other viruses on the PC it has not cleared these two.

Any ideas warmly welcomed,
Thanks
Gareth
BSOD Pic
Gareth McKeeCEO/OwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
Try one of the major online scanners (be SURE to use their site). Symantec, Kaspersky, McAfee, Bit Defender.

Also get TDS Killer (Kaspersky) to check for root kit viruses.
Gareth McKeeCEO/OwnerAuthor Commented:
Hi John,

I have tried Kasp, F-Secure and Sophos, along with Sophos stand alone virus removal tool

I will give TDS a go and get back to you soonest,

thanks for the ideas
gareth
JohnBusiness Consultant (Owner)Commented:
Is it popping up?

Download, install and run Process Explorer from Microsoft (legitimate tool). Look on the left side for Explorer. Are there any strange (alphanumeric) processes running?  If so, kill the process, exit and do NOT restart. Run Malwarebytes again and allow it to remove the malware.

Also, start in Safe Mode and run Malwarebytes in Safe Mode.
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Gareth McKeeCEO/OwnerAuthor Commented:
hi John

for completeness I have also uploaded a pic of the balloon message.

I have already completed the Safe Mode run throughs.

Nothing from the TDS killer from Kaspersky, that is nothing found.

I will give Process Explorer a go.
IMG-0485.JPG
again, thanks for the input.
Gareth McKeeCEO/OwnerAuthor Commented:
Sorry.

'Is it popping up"

the BSOD appears after about 5 minutes of being booted up and then remains, it is always over the top of everything except Task Manager. It is possible to move it.

the balloon message pops up at random time intervals, the shutdown -a sched task is keeping this from actually rebooting the pc at the moment.

thanks
gareth
JohnBusiness Consultant (Owner)Commented:
So it is a task (process) that is running (which is why I suggested Process Explorer. Also look in Task Scheduler (although not likely there). Look through Process Explorer for suspect processes.

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Gareth McKeeCEO/OwnerAuthor Commented:
Process explorer, a kill of DV.exe made it disappear, I am currently rebooting to get a better look.
Gareth McKeeCEO/OwnerAuthor Commented:
DV.exeIMG-0486.JPG
JohnBusiness Consultant (Owner)Commented:
As noted above, kill the task, quit, do NOT restart and run Malwarebytes again. This allows Malwarebytes to get rid of it when not running.
Gareth McKeeCEO/OwnerAuthor Commented:
DOH - I will do that this time
web_trackerComputer Service TechnicianCommented:
Try the JRT (junk removal tool), Rkill, and Rogue killer, these tools I use often as part of my virus removal tools. They are portable apps that do not install but run from the exe file.
TimorosCommented:
1. Log in safe mode and run malwarebytes.
2. Open msconfig (start>Run >type msconfig ) remove all suspicious start up items and services (check hide microsoft services).
3. Remove suspicious software from add/remove programs (check date installed to match with the incident )
4. Restart
JohnBusiness Consultant (Owner)Commented:
@gareth629 - You identified the problem with Process Explorer. Were you able to remove it?
Gareth McKeeCEO/OwnerAuthor Commented:
Thanks John, you were very helpful.

From Process Explorer I was able to find the program and the reg key which starts it, I have deleted both manually and now all is good.

Thank you
Gareth
JohnBusiness Consultant (Owner)Commented:
@gareth629 - Thanks for the update and I was happy to help.
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