Citrix AppCentre unable to discover

Hi experts,

I am new to an organisation, and I have discovered that the Citrix AppCentre has no servers discovered; and when I run through the wizard, it is unable to discover any servers (even itself) I get this:

An unexpected error occurred. Check that the server name is correct, that the server is on, that Citrix XenApp is installed on this server, and that the Citrix MFCOM Service is running.

I have been pointed to an article below, but I am here asking if anybody has seen this before, or run the process in the link below, maybe someone knows some knowledgeable information that would help when I attempt this, this evening.

http://support.citrix.com/article/CTX127922

Hopefully this is as straight forward as it sounds in the article above.
Nathan LindleyIT Support EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Carl WebsterCitrix Technology Professional - FellowCommented:
This is a frequent problem and that article is good.

Is the account your are logged in as a full farm administrator? If not, you can't run Discovery.
Has the account password for the account used to connect to the SQL database been changed? If so, you will need to go through the process of updating the connection information to use the new password.
Nathan LindleyIT Support EngineerAuthor Commented:
Hi CarlWebster

There is a possibility of an account that has been disabled, as I've had this with a few other services in the network, foolishly the previous IT lad set his own account to authenticate some stuff on the network..

How would I go about resetting this?
Nathan LindleyIT Support EngineerAuthor Commented:
This was due to a combination of the Citrix MFCOM service, and the Citrix Independent Management Architecture service being stuck in a 'starting' state.

I had to follow this really simple step: http://support.citrix.com/article/CTX127922

but this step does tell you to just stop the MFCOM.exe running in processes, however you will need to fully stop BOTH MFCOM and IMA in Services, then run the two commands to clear some cache.

MAKE SURE YOU DO THIS WHEN YOU'RE CONSOLED / PHYSICALLY on the servers (or at least onsite)

I did this when I was dialled in through the citrix web interface from home, but the citrix web interface relied on this service to authenticate with AD, so I couldn't reconnect after disconnecting. I had to go onsite to finish this.

Also, both these services need to be running as the same 'logon' they can both either be a network account, or a local account, but they must both be the same.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Nathan LindleyIT Support EngineerAuthor Commented:
I resolved this issue myself.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.