We help IT Professionals succeed at work.
Get Started

cannot access files on laptop drive, have a usb/cable to connect to pc and have parted magic and windows cd..

MarcHelfand asked
Last Modified: 2015-09-30
ive got a screwed up drive i need to get the pictures/documents off of.
it was a windows 8.1 system that got locked into safe mode.

when i connected it to my pc using an adapter for laptop drive it said i need to format the drive...?
i put it back into laptop and and trying to run chkdsk /f on it now... but that gets an unspecified error... and exits, cnanor access c: in the command prompt.

basically, what can i do to save these docs before i reset from image...
i tried the parted magic and the file manager gets an error trying to mount the OS drive... i can see/mount the usb ext drive i wanted to copy the files off to, but it wont mount the drive.
any assistance is appreciated.
Watch Question
IT Product Manager
Top Expert 2009
This problem has been solved!
Unlock 6 Answers and 18 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE