How do I resolve a failed attempt to install windows 10 on a computer that had the new OS reserver?

Good evening gentlemen,

I currently have a  windows 8.1 computer that is waiting for the install of Windows 10, but when I go to windows updates , the following message appears:

I downloaded the Microsoft Troubleshooting tool and it didn't find anything. The  keycode is licensed to me , so I am perplexed why windows 10 keeps failing.

Please help
Regis Hyde
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Cliff GaliherCommented:
You should be able to click on one of the failed attempts and get an error code.  Anything from not enough disk space to a bad driver can cause this. Without more info, it is tough to us to tell.
JohnBusiness Consultant (Owner)Commented:
Go to this Microsoft link:

When the upgrade comes up, run it (do not save it). This should kick of the upgrade for you. It will take about 3 hours all told, maybe a bit longer. I have done this and it works.

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BLACK THANOSAuthor Commented:
The error code was less than useless. To be clear my copy was reserved a few weeks ago and only now started to download and install. I have another machine that did indeed download and install Windows 10 , so I am guessing something else is preventing my other machine from doing the same.
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JohnBusiness Consultant (Owner)Commented:
Try the link I posted and it should work.
BLACK THANOSAuthor Commented:
Hi John, good to correspond with you again. I followed your great link and this is what happened.

JohnBusiness Consultant (Owner)Commented:
Something may be wrong with your Windows 8.1 computer.

If you are willing (back up first), run Windows 8.1 Refresh. This keeps your data (back up first anyway) but makes you reinstall most software.

Run Refresh, go back to the link, try to run the upgrade again and see if it works. Assuming so, your data will be there. Install your software and set it up.
Cliff GaliherCommented:
That error code comes up when something is blocking the install. The two cases where I've seen this are when an incompatible AV is on the system *or* when Cisco VPN software is on the system (many wireless cards install Cisco VPN with their drivers, so be aware of that.)

You will find advice in some circles to edit the registry to get around this, but I recommend against this approach. You should temporarily remove/disable antivirus software, and you should uninstall software you don't need such as VPN tools. If you do use the Cisco VPN software, go grab the latest version which *is* compatible with Windows 10.

If you force the upgrade through a registry hack, you will end up with an unstable install that you'll end up having to refresh anyways.
BLACK THANOSAuthor Commented:
That's a good idea John, but wouldn't it be better to simple create an iso  from the media creation tool.  This way if there is an issue , I can do a fresh install. My problem however, is that your link pointing to the media creation tool gives me that error. Is there another to create the iso?
Cliff GaliherCommented:
If you do a clean install without upgrading, the system will not register you as having taken advantage of the free upgrade. It'll expect a key and will be in a non-genuine/non-activated state. You must run the upgrade from an activated machine at least once so the computer gets registered with Microsoft for the free upgrade license.
BLACK THANOSAuthor Commented:
thank Cliff
BLACK THANOSAuthor Commented:
Gentlemen ,
the only VPN that I have on this machine is IPVanish.  I also have a thawed version of deepfreeze. Should I uninstall both of these pieces of software
Cliff GaliherCommented:
I would, yes. Both products hook fairly deep in their respective stacks and could be the root cause.
BLACK THANOSAuthor Commented:
I un-installed both products and the install still will not work, even from John's download link.
should i do a wipe of the machine and installed windows 8.1 with the appropriate keycode and then attempt the link again.???
Cliff GaliherCommented:
That would be the next logical step, yes.
First make sure there is enough free disk space available. Windows 10 backs up the old OS and needs a lot of space for this. Before upgrading I'd also additionally run a chkdsk /f /r to fix any corruptions on your file-system should there be any.

Using the media creation tool to download the DVD iso has also proved to be more reliable than using the upgrade button in the taskbar. Don't download the USB version, or the combined 32/64 bit iso. The DVD iso has worked best for me. When downloading via the media creation tool, make sure you get the correct version of Windows 10 that corresponds to the Windows 8.1 version you are upgrading. If you are using windows 8.1 64 bit core, then you need to download the 64 bit home version of Windows 10. If you are using Windows 8.1 Pro or Ultimate 64 bit, then you need to download the 64 bit version of Windows 10 Pro.

Once you have downloaded the iso, extract it's contents to a folder on your PC, then run the setup.exe from that folder. This should do the upgrade. Using this method I haven't had any problems.
JohnBusiness Consultant (Owner)Commented:
I got a new upgrade to my own VPN tool (NCP) for Windows 10.

should i do a wipe of the machine and installed windows 8.1  <-- It is probably a good idea as you want Windows 10 to be reliable over the long haul. Refresh should also work, but if you are willing to back up and start fresh, it is a good idea.

If you do this, when you get going, make sure all your software has Windows 10 versions.

Also, you can make recovery media for  a fresh install of Windows 10 if you need to.
look in disk management and post the disk partitions here
maybe you have already 3 partitions, and MS only allows 4 max
BLACK THANOSAuthor Commented:
Thank you for your expert solutions.
JohnBusiness Consultant (Owner)Commented:
@Regis - You are very welcome and I was happy to help.
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