Problem with canon imagerunner c3380i

I have a canon imagerunner c3380i.  It prints everything fine on 8.5 x 11 and legal size paper.  When I print 11x17 the paper has a mark through it.  This same mark appears no matter what type of document or photo I print, no matter if it's color or b&W.  It appears in the same place every time.
brgawneAsked:
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brgawneAuthor Commented:
here are pictures of what I am trying to describe
copier1.jpg
copier2.jpg
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rindiCommented:
Is that only when copying, or also when printing from a PC? If it only happens when copying, then it probably is a scratch in the glass, or a particle under the glass.

If it also happens when printing, I'd check the paper feeder of the tray for that particular paper. Cleaning may then help.
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hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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