"Please wait while Windows configures accounts" pop up in outlook and excel


Has anyone seen this dialog before - it appears in excel and outlook mostly -

Everything works as normal when the pop up disappears - but this takes 10-12 seconds each time and it happens all of the time.

System is running Windows 7
Office 2010

Kind Regards


Windows configuring accounts
Optima SystemsNetwork EngineerAsked:
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Andrej PirmanCommented:
See under Programs And Features if you did not install Office as "Click-to-Run" application. I'd reinstall it using Install from Disk.

You may also try running Excel or Outlook without add-ons (with /s parameter, like excel.exe /s) and see, if symptom disappears. If it does, then one of add-ons is guilty, so you can investigate further.
Mark GalvinManaging Director / Principal ConsultantCommented:

Are you using/hace installed any version of Sage Accounts by any chance?

Optima SystemsNetwork EngineerAuthor Commented:
Hi Mark! I Sage Accounts is installed!
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Mark GalvinManaging Director / Principal ConsultantCommented:
OK. It wasn't a guess though :-)

I found this page http://www.iris.co.uk/support/knowledgebase/kb/KBA-02933 talking about the same error.

The error is referring to a package called 'Accounts' and IMHO, by the looks of the article, its some kind of Sage package that is causing dialog box to appear. It makes sense that its Outlook and Excel that causes it appear as oppose to Work or PowerPoint. Outlook & Excel are be used as linked apps to Sage.

If you can, maybe remove Sage Accounts and see if dialog box goes away. Then reinstall Sage and see what happens.

Also, as per the article, contacting Sage Support (if you have a valid support subscription) might also be a way forward.

Hope that helps

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Optima SystemsNetwork EngineerAuthor Commented:
Hi Mark,

I did suspect it was Sage from looking at the Logs, say a configuration error for sage accounts every time the dialog appeared.

i contacted Sage and surprise surprise they said its not there problem. I will push forward do a backup - uninstall - see if problem persists - reinstall.

Thanks for your help!


Mark GalvinManaging Director / Principal ConsultantCommented:
*Sage Support - i find they should answer the phone with 'Sage Support - Sage is not supported on your system/setup'
Roy CoxGroup Finance ManagerCommented:
Have a look for any Sage comm addins by clicking the com addins button in the Developer Tab and disable them. Which version of Sage are you using?

Sage do have Excel support in the UK but you have to subscribe to it.
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Windows 7

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