DVD-drive lost after Windows 10 upgrade on 2 PCs


I was asked for some help with a PC what had lost it's capability to burn disks after Windows 10 upgrade. So I logged in and found out that the DVD drive is not showing up under "My Computer". I then checked it under Device Manager but there is nothing about DVDs in the list in there either.

I don't think the cable has become loose as the PC has not been moved around at all, and it happened just after Windows 10 upgrade.

Any ideas where to look?

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Mark GalvinManaging Director / Principal ConsultantCommented:

Shut down the PC, un plug from power, open case and re-seat all cables for DVD drive. Put case back on and boot up.

Then check again.

If still not showing up in Device Manager right click at the root and select 'Scan for Hardware Changes'.

Let us know how that goes.

Benjamin VoglarIT ProCommented:
Solution is  to go to device manager, uninstall the ATA 0 and ATA 1 channels, uninstall any unrecognized hardware and then simply restart the PC.  The optical drive was found and the desktop target (E:\ drive) was in place again too.


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kirretAuthor Commented:
Deleting ATA0 and ATA1 channels and restarting the PC was the solution. Thanks :)
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