Naturally Speaking - Where to get the service pack for version 12 ?

http://www.nuance.com/support/dragon-naturallyspeaking/index.htm

Ive gone to Win 10
Microphone / speaker  works in Skype but error with simply speaking
 
I need this service pack
DNS12ServicePack1.exe

Its not possible to download via "help/update" it doesn't work on my version 12

Can anyone get me a URL to download it?

Thanks
feck1Asked:
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Gerwin Jansen, EE MVETopic Advisor Commented:
From http://nuance.custhelp.com/app/answers/detail/a_id/15095 :
Downloading the Service Pack:

The Service Pack is available for download through the Nuance Update Service. The Nuance Update Service is an automatic update service included with Dragon NaturallySpeaking.

Note: To access the "Check for Updates" menu from within Dragon NaturallySpeaking, you must be logged into the computer as a Windows User account that has administrator level permissions.

****** THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN DRAGON NATURALLYSPEAKING. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH ******
You cannot download the service pack separately, as you can read above.

Are you logged on with admin privileges? If so, what error do you get when trying to download the update?

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feck1Author Commented:
user called the software and using his credit card to upgrade solved the problem :-)
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