MS WORD normal file messed up

I need to bring my WORD app back to what it was.  I think my normal file got modified.  I might have the old one.
What I am experiencing is that when I close a file, I get a new word blank file open.  
Also, on an existing open file, my "ribbon" default to the "File" tab.  I open the "Home" tab, and after I use a function, it goes back to the "File" tab.
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Scott CSenior EngineerCommented:
What version of Word are you using?

If you are using Word 2010 do the following:

Quit Word and move Normal.dotm out of the Templates folder or rename it.

It is located here (C:\Users\<yourusername>\AppData\Roaming\Microsoft\Templates).

The next time you start Word, it will use the default settings, and it will create a new Normal.dotm.

The quickest way to find this file is to enter this string in the search or run box in the Start Menu:

JohnBusiness Consultant (Owner)Commented:
When you do the above, modify your Normal Style for what you want and save it and that will update normal.dotm.
chimaAuthor Commented:
Scott, John ...I now have a new normal.dotm file.  I looked at the Style/Modify and could not see that this was affecting what I am experiencing.  It seems that when I close some files, maybe all, it opens a blank WORD file.  Some I can click the X to close it, but a couple of the files came back wanting to save the normal file.  I suspect that this files belong to the file that I looked at the Style setting.  So when I have close the files with "content" in them, I end up with this; (and by the way i looked at the WORD/File/Options setting and I could not see anything causing this);
Opened blank WORD file
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JohnBusiness Consultant (Owner)Commented:
Maybe close everything out and restart your computer. Shut down, start up and see if the situation corrects itself.
chimaAuthor Commented:
John, I tried that before replacing the normal file.  I reckon I'll reboot will not hurt!  much
chimaAuthor Commented:
John, no luck.  The blank word file is generated/opened every other closing of a word file.
JohnBusiness Consultant (Owner)Commented:
I suggest now you consider doing a Repair on Office. Go to Control Panel, Programs and Features, click on Office and Repair.

If repair does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account and try Work in the new Windows Account.
chimaAuthor Commented:
I have been trying to follow the instructions here (see below), but they do not work.  Might you offer some suggestion;
How would I execute this; defaults write NSQuitAlwaysKeepsWindows -bool false
JohnBusiness Consultant (Owner)Commented:
I have not seen such an instruction fix Word. Try a Repair and see if that works.
chimaAuthor Commented:
This problem only happens when I select several word files from my "Windows Explorer/file system."
chimaAuthor Commented:
Okay, my co-worker's WORD is behaving the same as mine.  We conclude that my normal is working as it should.
chimaAuthor Commented:
It is the icon close that works/behaves in a manner I thought was a problem.  And I spent so much time just figuring this out;
Every other close, it opens a blank file
JohnBusiness Consultant (Owner)Commented:
@chima - Documents take on the normal style when they save the document and from that time forward the documents have the style that was inherited when the document was new.

So you know now that multiple documents / machines are affected.

Now you must rebuild each problem document. Open a problem document and open a new blank document beside it. The new document should have / must have a correct style. Copy the text from the old document to the new blank document and save it with a new name (old_document_a). Make sure it works and delete old document.

Do this for all affected documents.

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chimaAuthor Commented:
I apologize for "forgetting" about this question.
JohnBusiness Consultant (Owner)Commented:
Thanks for following up and I was happy to help.
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