One client's print jobs get stuck in the queue of a network printer

We're still using Windows SBS 2003 with our 20 clients.  The clients all run Windows 7, except for one running Windows 8.  One of the clients, a Dell Optiplex 740, has been having trouble with print jobs getting stuck in the queue for a network printer.  Admittedly, it had gotten behind on Windows updates.  And after the updates were completed, presto, it started working OK again... for about a week.  Then it quit again.  A little later I found that it needed a few more updates which I completed.  But it did not fix the printer issue this time.  The work around solution is to reboot the computer.  Rebooting the computer always allows the print job to go through successfully.  But the next print job will for sure get stuck again. I tried stopping the Print Spooler service and then reboot.  That does not solve the problem.  No other clients have this problem.  They can all print just fine.  The printer is a Lanier MP C4502.  Any ideas?
Josh ChristieAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lionel MMSmall Business IT ConsultantCommented:
The printer drivers could have gotten corrupted--reinstall the printer. Go to the Print Management (Control Panel, Admin tools, print management); remove/delete the print from there (not "devices and printers") as well as the drivers (see "Drivers" folder in Print Management). Once removed reboot and then go to "devices and printers" and reinstall the printer along with the latest drivers
Tony GiangrecoCommented:
I agree, this sounds like a driver problem. I'd download the latest version of all drivers for the PC and printers and apply them. Normally, this resolves all issues of that manner and makes sure other drivers are up to date as well.

Hope this helps!
Spike99On-Site IT TechnicianCommented:
I would run the MS FixIt tool for printing.  You can read more about what that does here & get links for the light & full versions of the tool:

I would try the "light" version first: that will reset the print spooler dependencies and refresh other settings and files.  If that doesn't work, I would try the "Full" version.  But, be prepared to re-install all printers and drivers because the full version resets the Windows printing environment back to factory settings: it will remove all printers, monitors, drivers and printer ports.
SolarWinds® IP Control Bundle (IPCB)

Combines SolarWinds IP Address Manager and User Device Tracker to help detect IP conflicts, quickly identify affected systems, and help your team take near instantaneous action. Help improve visibility and enhance reliability with SolarWinds IP Control Bundle.

Josh ChristieAuthor Commented:
I'll give this a try

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Josh ChristieAuthor Commented:
Please go ahead and close this question.  After installing our new server and OS, this client seemingly now is able to print normally.
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.