Oracle support license
We are considering moving our Oracle database to the Amazon cloud(AWS). AWS terms require us to use an Enterprise edition of Oracle. If we provide the Oracle license, does AWS provide software updates to the instance or do I still need a support agreement with Oracle to download patches and updates? Also, if I didn't purchase the support agreement could I provide a pay as needed support if there was an issue that needed Oracle support? Is support absolutely necessary if running in the AWS cloud?
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Microsoft offers a pay per incident fee and I think it works great. You pay with a credit card before you get service so there is no outstanding bills and they work the issue until resolved so the customer cant be disgruntled...anyhow, the reason I ask is I need to upgrade to Enterprise level with advanced security. The cost of the license in itself is high enough but then to add the cost of support makes it unaffordable to us. E have run standard edition for 10 years and never once have needed support other than to apply patches and updates. With AWS taking care of patches my only concern would be a situation where AWS support would need to do some debugging and need assistance from Oracle.
you'll have to negotiate your fees with your oracle rep. While I'm confident Oracle will be happy to take your money, what you'll get for that transaction will be dependent on your contract.
>>> other than to apply patches and updates
this alone will likely be oracle's proof that you enjoy your current level of support (even if you don't)
>>> other than to apply patches and updates
this alone will likely be oracle's proof that you enjoy your current level of support (even if you don't)
>>With AWS taking care of patches
You will need to confirm this with Amazon. I have no doubt you can contract with them to apply the patches and upgrades. I doubt you will get "free" Oracle upgrades and patches. Someone will be paying for Oracle Support to obtain the patches.
You will need to confirm this with Amazon. I have no doubt you can contract with them to apply the patches and upgrades. I doubt you will get "free" Oracle upgrades and patches. Someone will be paying for Oracle Support to obtain the patches.
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Just heard from Oracle support team. As-needed support is not available, as it must run continuously from the purchase of the license. You can choose not to purchase support immediately, but you will be charged a reinstatement fee back to the purchase date of the license.
Vendor point of view:
income revenue with 22% of the license cost per year recurring
versus:
income revenue per customer for pay per incident
probably half of the customers never log an incident but solve it themselves by using the support portal and the patches
on a pay per incident, oracle would get way more support to take care of, have way more outstanding bills, have way more disgruntled customers, ...