Oracle support license

We are considering moving our Oracle database to the Amazon cloud(AWS).  AWS terms require us to use an Enterprise edition of Oracle.  If we provide the Oracle license, does AWS provide software updates to the instance or do I still need a support agreement with Oracle to download patches and updates?  Also, if I didn't purchase the support agreement could I provide a pay as needed support if there was an issue that needed Oracle support?  Is support absolutely necessary if running in the AWS cloud?
NytroZAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

slightwv (䄆 Netminder) Commented:
I would ask the Amazon and/or Oracle folks as they change licensing and support options all the time.

As far as patching and stuff goes, I believe it is whatever you contract with Amazon for.  I think they offer several options from you maintain everything to they will do it all for you.  Amazon would be the ones to ask.

I'm not aware that Oracle offers a "pay per incident" level of support but again, they change options all the time.  You would need to contact Oracle directly for the absolute answer.

AWS may or may not require Oracle Support, you would need to ask them.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Geert GOracle dbaCommented:
Did you try looking at it from their point of few ?

Vendor point of view:
income revenue with 22% of the license cost per year recurring
versus:
income revenue per customer for pay per incident

probably half of the customers never log an incident but solve it themselves by using the support portal and the patches

on a pay per incident, oracle would get way more support to take care of, have way more outstanding bills, have way more disgruntled customers, ...
0
NytroZAuthor Commented:
Microsoft offers a pay per incident fee and I think it works great.  You pay with a credit card before you get service so there is no outstanding bills and they work the issue until resolved so the customer cant be disgruntled...anyhow, the reason I ask is I need to upgrade to Enterprise level with advanced security.  The cost of the license in itself is high enough but then to add the cost of support makes it unaffordable to us.  E have run standard edition for 10 years and never once have needed support other than to apply patches and updates. With AWS taking care of patches my only concern would be a situation where AWS support would need to do some debugging and need assistance from Oracle.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

sdstuberCommented:
you'll have to negotiate your fees with your oracle rep.  While I'm confident Oracle will be happy to take your money,  what you'll get for that transaction will be dependent on your contract.


>>> other than to apply patches and updates

this alone will likely be oracle's proof that you enjoy your current level of support (even if you don't)
0
slightwv (䄆 Netminder) Commented:
>>With AWS taking care of patches

You will need to confirm this with Amazon.  I have no doubt you can contract with them to apply the patches and upgrades.  I doubt you will get "free" Oracle upgrades and patches.  Someone will be paying for Oracle Support to obtain the patches.
0
NytroZAuthor Commented:
Just heard from Oracle support team.  As-needed support is not available, as it must run continuously from the purchase of the license.  You can choose not to purchase support immediately, but you will be charged a reinstatement fee back to the purchase date of the license.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Oracle Database

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.