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feck1
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Outlook calendar wont sync via icloud on iphone and ipad - how to trouble shoot?

icloud Calendar sync problem

Customer has:

iphone
ipad
and Outlook on Win 7

Im not onsite now but doing home work to find out probable cause and fix .

It worked before but not now.

What to check, how to troubleshoot?

Thanks !
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feck1

8/22/2022 - Mon
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Eoin OSullivan

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feck1

ASKER
Thanks. The user is using Outlook 2010.   How stable is icloud and Outlook for calendars?  

Is using an Outlook Ap on the iphone and ipad an option or is that something that will only work with Office 365?
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Eoin OSullivan

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feck1

ASKER
Thanks eoinosullivan,
This is saving me a lot of time.  

Is Office 365 and Outlook ipad/iphone  the best possible advised route of achieving a stable goal to sync calendars?

It involves buying a subscription to office 365 but perhaps worth it if stable.
feck1

ASKER
* Is Office 365 and Outlook ipad/iphone  "AP" I meant to say
They are native to each made by Microsoft unlike icloud an apple product
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feck1

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Eoin OSullivan

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feck1

ASKER
feck1

ASKER
Hi,

If the Repair does not work .. go up a gear and uninstall and re-install iCloud for Windows altogether.

If I uninstall icloud -  Is there a danger of loosing anything like his calendar entries?
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Eoin OSullivan

You're only uninstalling the tool that syncs from Outlook to iCloud .. as long as everything he wants is on Outlook then nothing will be lost .. however if there is stuff on iCloud that is not coming down to Outlook then you might need to be careful!!

I THINK when you run the iCloud for Windows .. it asks if you want to REPLACE or MERGE contacts and calendars from PC to iCloud .. you might want to MERGE to retain even if it creates duplicates
feck1

ASKER
" however if there is stuff on iCloud that is not coming down to Outlook then you might need to be careful!!
"
Mmm I might take a screen shot of his calendar.