IT Ticketing Support App

Hi,

I work as an IT Support and i am looking for an APP for my IPhone the does the same as an IT Ticketing support with scalation and reports at the end of the month. Do you know any APP that does that for IT Supporters.
mallonyIT TechnicianAsked:
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Dirk MareSystems Engineer (Acting IT Manager)Commented:
OTRS

OTRS iPhone App

I am not 100% sure if the free version of OTRS works with the APP.

DirkMare
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mallonyIT TechnicianAuthor Commented:
Hi DirkMare,

Can you explain a little bit how this apps works. I want to get IOTRS mobile...is that one good!
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Dirk MareSystems Engineer (Acting IT Manager)Commented:
You can log calls via web interface, email or via app, not sure if it has a windows application that you can use. User gets email with reference number. From OTRS system you can setup queues where member of support looks at tickets and either re-assigns or takes ownership of ticket. Who ever is using the ticket then actions it. After closure it gets add into administrative queue where admin or billing takes over.
OTRS is based on perl.

Another good option is vtiger.
Works very similar to OTRS but you have an account profile where you setup different accounts and when you receive a new request via email it automatically gets added to that specific customer or user. You can integrate it with Outlook for ticket sync and you can read supporting emails from vtiger. You also have andriod and apple app as well as  a accounting functionality.

DirkMare
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mallonyIT TechnicianAuthor Commented:
Great, Thanks man!
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Dirk MareSystems Engineer (Acting IT Manager)Commented:
No Problem.

DirkMare
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