Error Loading MS Office Office Files from Shared Network Locations

Currently I have the issue when attempting to load any MS Excel or MS Word file a network shared location I receive an error message indicating the file is corrupt, however when copying the same file to my local drive (i.e. Desktop) there is no issue and the file opens normally.

This has been occurring for some time for MS Excel 2010, however it has only recently occurred for MS Word 2010.  Any thoughts?

OS: Windows Server 2008 R2
MS Office Version: 2010
CmitchAsked:
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Saurabh Singh TeotiaCommented:
Can you try repairing your office by going into start-->control panel-->program & features --> MS Office 2010-->Right Click-->Change & try repairing the office and see if it fixes for you..

Saurabh...
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regmigrantCommented:
Its worth doing a repair to be sure but I would expect it to be network related if a local copy opens without issue - is there anything in system event viewer to suggest that the network is failing?


to investigate we would need some additional information:-

Is it wireless connection? is it affecting multiple workstations? is it specific types or sizes of file (.doc, .docm, .docx etc) or all files? do you have write permission for the folder in question (word/excel need to write temp files there)?

Look in System and Application logs on server and client for an event relating to the network such as 'connection with server reset'. Also check the router logs to see if there is anything out of place against the server or client IP address. its always worth rebooting the router and checking its firmware is up to date just in case (though given the evolution of the problem that seems unlikely)
It can also be caused by your router doing bandwidth modification such as throttling for Quality of Service so try turning that off if its being used.

Also there is anecdotal evidence that windows (10 in particular) doesn't play well with particular brands of network adapters so check with manufacturers website to see if they have a later driver available.
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