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Some Websites not Loading Properly

Hello,

Some of the websites are not loading properly on ALL devices (PCs, Macs) on home network (wired and wireless). Have tried Chrome, Firefox, Safari, IE - same result. These same sites work fine on the same devices elsewhere (library, Starbucks etc.)

I have checked with the ISP (Xfinity). They could not resolve the issue. (Speed tests showed 100 Mbps wired, and 40+ Mbps wireless). I don't have a separate router. Just the Xfinity modem/router.

Have tried tips given here without resolution -
http://www.techkhoji.com/some-websites-not-loading-in-vpn-problem-fix/

Examples of sites attached.

Please advise.

Thanks.
Examples.pdf

Dave Baldwin

It looks to me like Norton Security is blocking some of the files for those web pages. I say that because that Norton Security symbol is put up by Norton on your computer. It is Not part of the web site. I have Comcast and I have no problems with those pages.

Benjamin Voglar

He said that the same Device work OK on other networks.

There can be only 2 explanations.

You have something enabled on your wifi router or ISP has some smart web scanner.

If you have a Wifi router, try connect your PC directly to modem.

Temody

First did you check your DNS try to set DNS manually to 8.8.4.4, 4.2.2.3
Trace the sites you can't get
Run cmd tracert website.com

Alexios Valonasis

Hello
Are you using a VPN?

If yes this is the problem, try to access the web without using VPN and check
if no VPN exists, try to reset your router, it seems like a DNS problem with your router or your ISP like Benjamin said

A M

ASKER

Here is tracert repeated 3 times for Amazon.com

C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [205.251.242.103]
over a maximum of 30 hops:

1 69 ms 100 ms 99 ms 10.0.0.1
2 19 ms 12 ms 14 ms 96.120.12.225
3 18 ms 16 ms 26 ms xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
4 43 ms 100 ms 100 ms ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
5 109 ms 99 ms 98 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
6 95 ms 99 ms 101 ms be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
7 116 ms 102 ms 96 ms be-16-pe02.1950stemmons.tx.ibone.comcast.net [68
.86.83.118]
8 87 ms 100 ms 98 ms 50.242.148.102
9 94 ms 99 ms 101 ms 54.240.229.92
10 86 ms 103 ms 98 ms 54.240.229.10
11 199 ms 100 ms 202 ms 54.240.229.164
12 114 ms 113 ms 87 ms 54.240.228.163
13 * * * Request timed out.
14 * * * Request timed out.
15 147 ms 408 ms 100 ms 205.251.245.250
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [205.251.242.103]
over a maximum of 30 hops:

1 79 ms 306 ms 918 ms 10.0.0.1
2 13 ms 18 ms 14 ms 96.120.12.225
3 165 ms 203 ms 315 ms xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
4 90 ms 99 ms 102 ms ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
5 304 ms 99 ms 305 ms he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
6 112 ms 99 ms 101 ms be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
7 312 ms 100 ms 205 ms be-16-pe02.1950stemmons.tx.ibone.comcast.net [68
.86.83.118]
8 291 ms 100 ms 102 ms 50.242.148.102
9 616 ms 100 ms 305 ms 54.240.229.92
10 155 ms 178 ms 100 ms 54.240.229.4
11 519 ms 100 ms 408 ms 54.240.229.162
12 191 ms 98 ms 98 ms 54.240.228.145
13 * * * Request timed out.
14 * * * Request timed out.
15 170 ms 104 ms 95 ms 205.251.245.244
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [176.32.98.166]
over a maximum of 30 hops:

1 90 ms 99 ms 202 ms 10.0.0.1
2 78 ms 202 ms 99 ms 96.120.12.225
3 83 ms 33 ms 18 ms xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
4 17 ms 23 ms 18 ms ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
5 23 ms 17 ms 19 ms he-0-5-0-2-cr02.denver.co.ibone.comcast.net [68.
86.92.25]
6 38 ms 37 ms 38 ms be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
7 34 ms 40 ms 37 ms he-0-13-0-0-pe03.1950stemmons.tx.ibone.comcast.n
et [68.86.86.154]
8 83 ms 102 ms 100 ms 66.208.232.158
9 220 ms 140 ms 164 ms 54.240.229.108
10 177 ms 203 ms 101 ms 54.240.229.20
11 318 ms 67 ms 67 ms 54.240.229.166
12 217 ms 482 ms 203 ms 54.240.228.153
13 * * * Request timed out.
14 * * * Request timed out.
15 227 ms 202 ms 101 ms 72.21.222.129
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\windows\system32>

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Temody

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A M

ASKER

Checked with the cable (wired connection). No improvement.

Drove to xfinity, switched their old modem with a new one. Connected, checked, all well (at least for now!)

Thanks.