Some Websites not Loading Properly

Hello,

Some of the websites are not loading properly on ALL devices (PCs, Macs) on home network (wired and wireless). Have tried Chrome, Firefox, Safari, IE - same result. These same sites work fine on the same devices elsewhere (library, Starbucks etc.)

I have checked with the ISP (Xfinity). They could not resolve the issue. (Speed tests showed 100 Mbps wired, and 40+ Mbps wireless). I don't have a separate router. Just the Xfinity modem/router.

Have tried tips given here without resolution -
http://www.techkhoji.com/some-websites-not-loading-in-vpn-problem-fix/

Examples of sites attached.

Please advise.

Thanks.
Examples.pdf
A MAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dave BaldwinFixer of ProblemsCommented:
It looks to me like Norton Security is blocking some of the files for those web pages.  I say that because that Norton Security symbol is put up by Norton on your computer.  It is Not part of the web site.  I have Comcast and I have no problems with those pages.
0
Benjamin VoglarIT ProCommented:
He said that the same Device work OK on other networks.

There can be only 2 explanations.

You have something enabled on your wifi router or ISP has some smart web scanner.

If you have a Wifi router, try connect your PC directly to modem.
0
TemodyPickalbatros, IT ManagerCommented:
First did you check your DNS try to set DNS manually to 8.8.4.4, 4.2.2.3
Trace the sites you can't get
Run cmd tracert website.com
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

AlexiosCommented:
Hello
Are you using a VPN?

If yes this is the problem, try to access the web without using VPN and check
if no VPN exists, try to reset your router, it seems like a DNS problem with your router or your ISP like Benjamin said
0
A MAuthor Commented:
Here is tracert repeated 3 times for Amazon.com


C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [205.251.242.103]
over a maximum of 30 hops:

  1    69 ms   100 ms    99 ms  10.0.0.1
  2    19 ms    12 ms    14 ms  96.120.12.225
  3    18 ms    16 ms    26 ms  xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
  4    43 ms   100 ms   100 ms  ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
  5   109 ms    99 ms    98 ms  he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
  6    95 ms    99 ms   101 ms  be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
  7   116 ms   102 ms    96 ms  be-16-pe02.1950stemmons.tx.ibone.comcast.net [68
.86.83.118]
  8    87 ms   100 ms    98 ms  50.242.148.102
  9    94 ms    99 ms   101 ms  54.240.229.92
 10    86 ms   103 ms    98 ms  54.240.229.10
 11   199 ms   100 ms   202 ms  54.240.229.164
 12   114 ms   113 ms    87 ms  54.240.228.163
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15   147 ms   408 ms   100 ms  205.251.245.250
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [205.251.242.103]
over a maximum of 30 hops:

  1    79 ms   306 ms   918 ms  10.0.0.1
  2    13 ms    18 ms    14 ms  96.120.12.225
  3   165 ms   203 ms   315 ms  xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
  4    90 ms    99 ms   102 ms  ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
  5   304 ms    99 ms   305 ms  he-0-5-0-0-cr02.denver.co.ibone.comcast.net [68.
86.90.149]
  6   112 ms    99 ms   101 ms  be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
  7   312 ms   100 ms   205 ms  be-16-pe02.1950stemmons.tx.ibone.comcast.net [68
.86.83.118]
  8   291 ms   100 ms   102 ms  50.242.148.102
  9   616 ms   100 ms   305 ms  54.240.229.92
 10   155 ms   178 ms   100 ms  54.240.229.4
 11   519 ms   100 ms   408 ms  54.240.229.162
 12   191 ms    98 ms    98 ms  54.240.228.145
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15   170 ms   104 ms    95 ms  205.251.245.244
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\windows\system32>tracert Amazon.com

Tracing route to Amazon.com [176.32.98.166]
over a maximum of 30 hops:

  1    90 ms    99 ms   202 ms  10.0.0.1
  2    78 ms   202 ms    99 ms  96.120.12.225
  3    83 ms    33 ms    18 ms  xe-9-1-1-sur02.englewood.co.denver.comcast.net [
68.86.129.249]
  4    17 ms    23 ms    18 ms  ae-27-0-ar01.aurora.co.denver.comcast.net [68.86
.128.9]
  5    23 ms    17 ms    19 ms  he-0-5-0-2-cr02.denver.co.ibone.comcast.net [68.
86.92.25]
  6    38 ms    37 ms    38 ms  be-11317-cr01.dallas.tx.ibone.comcast.net [68.86
.84.229]
  7    34 ms    40 ms    37 ms  he-0-13-0-0-pe03.1950stemmons.tx.ibone.comcast.n
et [68.86.86.154]
  8    83 ms   102 ms   100 ms  66.208.232.158
  9   220 ms   140 ms   164 ms  54.240.229.108
 10   177 ms   203 ms   101 ms  54.240.229.20
 11   318 ms    67 ms    67 ms  54.240.229.166
 12   217 ms   482 ms   203 ms  54.240.228.153
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15   227 ms   202 ms   101 ms  72.21.222.129
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\windows\system32>
0
TemodyPickalbatros, IT ManagerCommented:
you have issue in your connection between your Device and router
your ping delay more than 70 ms and 90
1    69 ms   100 ms    99 ms  10.0.0.1
1    90 ms    99 ms   202 ms  10.0.0.1
sounds like WIFI connection problem
can you connect your PC via cable and test
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
A MAuthor Commented:
Checked with the cable (wired connection). No improvement.

Drove to xfinity, switched their old modem with a new one. Connected, checked, all well (at least for now!)

Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.