Issue with iogear GCS42UW6 KVM Switch


I have a client who cannot use any of her USB ports once her iogear GCS42UW6 KVM Switch is connected to any USB port.

Everything works fine when this is disconnected and if other items are connected.

I believe at the moment that it is a driver issue as the device is showing as 'Unknown Device' in computer manager under USB and in Devices and Printers.

However, I cannot find a driver for it anywhere, I assume it is just meant to use the Windows built in driver but this is obviously not working properly.

Any help appreciated
Gareth McKeeCEO/OwnerAsked:
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☠ MASQ ☠Commented:
There is no driver, it's intended as a transparent uPnP device in Windows so shouldn't appear in Device Manager either.  Does the computer it's attached to have a separate USB hub?  In which case do those ports work even though the ports on the hub the KVM is attached to are "dead"?  It's probably pulling too much current from the hub.  Do both the connected PCs behave the same way?  Does the device that's not actively switched get USB power back?

I'm guessing faulty device :(

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Gareth McKeeCEO/OwnerAuthor Commented:
Hi Masq,

thanks for the input, I will check all this out.

test it on another pc to be sure !
Gareth McKeeCEO/OwnerAuthor Commented:
broken device
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