Issue with iogear GCS42UW6 KVM Switch

Hi,

I have a client who cannot use any of her USB ports once her iogear GCS42UW6 KVM Switch is connected to any USB port.

Everything works fine when this is disconnected and if other items are connected.

I believe at the moment that it is a driver issue as the device is showing as 'Unknown Device' in computer manager under USB and in Devices and Printers.

However, I cannot find a driver for it anywhere, I assume it is just meant to use the Windows built in driver but this is obviously not working properly.

Any help appreciated
Thanks
Gareth
Gareth McKeeCEO/OwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

☠ MASQ ☠Commented:
There is no driver, it's intended as a transparent uPnP device in Windows so shouldn't appear in Device Manager either.  Does the computer it's attached to have a separate USB hub?  In which case do those ports work even though the ports on the hub the KVM is attached to are "dead"?  It's probably pulling too much current from the hub.  Do both the connected PCs behave the same way?  Does the device that's not actively switched get USB power back?

I'm guessing faulty device :(
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gareth McKeeCEO/OwnerAuthor Commented:
Hi Masq,

thanks for the input, I will check all this out.

gareth
0
nobusCommented:
test it on another pc to be sure !
0
Gareth McKeeCEO/OwnerAuthor Commented:
broken device
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.