windows update loop

One user keeps getting this loop and I have tried to watch the UTube video and it does not run and this may be because it is being blocked. The user keeps getting the loop that says failure to configure windows updates on a windows 7 laptop.
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Dennis MillerAsked:
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bas2754Commented:
Try this from Microsoft.  It has fixed every single update problem we have run across so far:

http://windows.microsoft.com/en-us/windows7/what-is-the-system-update-readiness-tool

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Scott CSenior EngineerCommented:
If that doesn't work, try resetting the Windows Update components.

https://support.microsoft.com/en-us/kb/971058

You can do it manually, but I'd just use the "Fix It" option.
Dennis MillerAuthor Commented:
The first suggestion worked so there was no need to try the second. Both though would have worked. Great answer.
Scott CSenior EngineerCommented:
Glad you got it working.
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Windows 7

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