Seagate free agent GoFlex external USB HDD

Seagate free agent GoFlex external USB HDD not detected in device manager too. There is no light on the external HDD. I cannot hear the spinning of the HDD. I tried GoFlex Home install CD and it still not detected. I tried instaling HFS4WIN.exe too

Any suggestions are welcome

Thanks
Jay
jay121Asked:
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Scott CSenior EngineerCommented:
Try a different USB port or a different computer.

If both of those don't work you may have  a bad drive.
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bigeven2002Commented:
Hello,
Sounds like there is a power issue with the HDD.  If there is no light and no indicating it is spinning, does this model have its own power button in back or does it just power on once plugged in?

What model of Free Agent GoFlex is this?  Is this an external with separate power supply or is this portable and powered by USB?
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jay121Author Commented:
Seagate Free Agent GoFlex, and  is powered by USB. Capacity 1TB
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bigeven2002Commented:
Ok thanks for the update.  Like Scott said, go ahead and try on a different USB port or computer.  The portable drives should immediately spin up once plugged into a supported USB port.  The goflex has a couple light indicates by the usb connector that should immediately illuminate when plugged in.

It could also be just a bad USB cable.
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dbruntonCommented:
If not under warranty remove drive from case and connect directly to computer.  May be a bad USB case.  If it doesn't work there then it is dead.
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jay121Author Commented:
Thanks for the feedback Bigeven

I tried what you suggested and still no result
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bigeven2002Commented:
Certainly.  I can't recall if this drive has 2 year or 5 year warranty.  If the drive is still under warranty, contact Seagate about repair or replacement options.

If no longer under warranty then let's go with dbrunton's suggestion and remove the HDD from the USB casing.  It should be a standard SATA drive that you can manually plugin into a desktop computer.  If no good, then time to replace the drive.
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jay121Author Commented:
Thanks Bigeven

I do not see any screws on the case to open it?
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bigeven2002Commented:
May need to pry it open with flat head screw driver.  dbrunton any thoughts on taking the drive casing apart?
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jay121Author Commented:
Thanks to all of you for your feedback
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jay121Author Commented:
Any advice on opening the enclosure  of hdd, with no visible screws.
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Scot HalvorsenCommented:
I would check YouTube for disasembly videos on your Seagate.

Maybe this one may do the trick?
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bigeven2002Commented:
Thanks shalvors for mentioning the video.  I wasn't aware the USB port just pulled right off.  Good to know.

jay121, I should also mention that if you still use a flat head screwdriver to pull apart the casing, make sure it is non magnetic.
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noxchoGlobal Support CoordinatorCommented:
Such drives usually do not have a standard SATA interface. If it has then you are lucky. Have you tried to connect the drive to powered USB hub or to another PC?
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nobusCommented:
do you connect the drive to usb 2 or USB 3 ports? (usb 3 = usually blue)
if usb 2, it can be the pc does not deliver enough power - usb 2 delivers MAX 0.5 A at 5V= 2.5W, and often much less
i would connect it with a powered hub like this :
here a top ten review :  http://usb-hub-review.toptenreviews.com/
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jay121Author Commented:
the connectors were bent and not visible without glasser. Solved
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nobusCommented:
if you don't need anymore help - don't forget to close this !
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jay121Author Commented:
How do I close the question? The link http://www.experts-exchange.com/questions/28934235/How-to-close-a-question.html was not much helpful
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nobusCommented:
i have asked someone for help
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jay121Author Commented:
I do not wish to accept the solutions posted. Any other choice to close the question
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noxchoGlobal Support CoordinatorCommented:
Just accept your own solution and close the ticket. The one where you mentioned damaged connectors.
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