Printer redirection doesn't work in citrix xenapp, why?

This is the newly-setup Citrix Xenapp 6.5 server. During the setup, roles chosen to install include, Xenapp, License server, web interface. After that, few applications were published and users can access them without problem. However, users told me that they seems not seeing their printers when they attempt to print, why? How to solve it?

thanks in advance.
LVL 1
MichaelBalackAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MichaelBalackAuthor Commented:
I meant using the website, open the application, and can't see user's own printers.

However, I can rdp to the citrix server, and see my printers in "devices and printers". Printer redirection is working fine.

This citrix server do not use ICA client.
TemodyPickalbatros, IT ManagerCommented:
Check xenapp printers policy
MichaelBalackAuthor Commented:
Hi Temody,

From appcenter or ad gpo management?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

TemodyPickalbatros, IT ManagerCommented:
From xenapp center policy
MichaelBalackAuthor Commented:
Ok, check it out.
TemodyPickalbatros, IT ManagerCommented:
please follow
cix.png
MichaelBalackAuthor Commented:
H Temody,

From appcenter, saw those printing settings, but, those settings are mean for "ICA". By default, those are enabled and still printer not available in "published application".
TemodyPickalbatros, IT ManagerCommented:
OK trying to establish remote desktop for any user and from that user open Device and printer to see what's going on
MichaelBalackAuthor Commented:
See all the local and network printers.
TemodyPickalbatros, IT ManagerCommented:
good
first try to print any test page from remote
second - so the users should be see all the printer you found on the remote
now the issue may be in the default printer
try now to access any published application and print to verify which default printer is
MichaelBalackAuthor Commented:
Hi Temody,

All the appcenter > profile > user are meant for ICA client. By default, the 2 policies are ENABLED.

I open web interface mgmet, select the xenapp website > session settings > connection performance; make sure the Enable printer mapping is TICKED. By default it was ticked.

Check the 2 printer services - Printer pooler service is running, but not Citrix printer service; after started the citrix printer service, bingo, I can see all the mapped while open any published application.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MichaelBalackAuthor Commented:
By ensuring the Citrix Print Manager service is up and running, printer redirection works without problem
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.