Printer redirection doesn't work in citrix xenapp, why?

MichaelBalack
MichaelBalack used Ask the Experts™
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This is the newly-setup Citrix Xenapp 6.5 server. During the setup, roles chosen to install include, Xenapp, License server, web interface. After that, few applications were published and users can access them without problem. However, users told me that they seems not seeing their printers when they attempt to print, why? How to solve it?

thanks in advance.
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MichaelBalackSenior System Engineer

Author

Commented:
I meant using the website, open the application, and can't see user's own printers.

However, I can rdp to the citrix server, and see my printers in "devices and printers". Printer redirection is working fine.

This citrix server do not use ICA client.
TemodyPickalbatros, IT Manager

Commented:
Check xenapp printers policy
MichaelBalackSenior System Engineer

Author

Commented:
Hi Temody,

From appcenter or ad gpo management?
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TemodyPickalbatros, IT Manager

Commented:
From xenapp center policy
MichaelBalackSenior System Engineer

Author

Commented:
Ok, check it out.
TemodyPickalbatros, IT Manager

Commented:
please follow
cix.png
MichaelBalackSenior System Engineer

Author

Commented:
H Temody,

From appcenter, saw those printing settings, but, those settings are mean for "ICA". By default, those are enabled and still printer not available in "published application".
TemodyPickalbatros, IT Manager

Commented:
OK trying to establish remote desktop for any user and from that user open Device and printer to see what's going on
MichaelBalackSenior System Engineer

Author

Commented:
See all the local and network printers.
TemodyPickalbatros, IT Manager

Commented:
good
first try to print any test page from remote
second - so the users should be see all the printer you found on the remote
now the issue may be in the default printer
try now to access any published application and print to verify which default printer is
Senior System Engineer
Commented:
Hi Temody,

All the appcenter > profile > user are meant for ICA client. By default, the 2 policies are ENABLED.

I open web interface mgmet, select the xenapp website > session settings > connection performance; make sure the Enable printer mapping is TICKED. By default it was ticked.

Check the 2 printer services - Printer pooler service is running, but not Citrix printer service; after started the citrix printer service, bingo, I can see all the mapped while open any published application.
MichaelBalackSenior System Engineer

Author

Commented:
By ensuring the Citrix Print Manager service is up and running, printer redirection works without problem

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