Here's the environment -
HP OfficeJet Pro 8615
After installation, printing a test page (or any printing) results in the print queue receiving a file like usual. The status of the file goes from spooling to printing and then disappears from the queue but the printer never prints.
-Things tried so far to save some time on solutions.
Malware scan removed 1,800 benign issues
System restore to when it worked (three days back) failed the restoration
HP Drivers removed and reinstalled multiple times
Scanning on printer works from desktop without issue
HP Print and Scan Doctor successfully prints a page directly from the printer (printer status sort of thing)
Scan Doctor prompts to uninstall and reinstall drivers (tried multiple time)
Printer works fine when installed and run from another computer
Used Kyocera "Deleter" to remove orphaned files and as a guide to remove orphaned entries from registry
Used most current available drivers from HP for all of the above
Confirmed that both the printer and fax are assigned virtual ports (USB001 and USB 002) after install
Confirmed security settings/permissions for printing
System owner reported it worked fine until she was attempting to add printer at another location (system is laptop). During that new install (from disk), the system shut down (black screen and she had to restart) during the install. When she first contacted me, Driver Manager or something similar was on the system and she was being prompted for some sort of a key to proceed with the install by that software to install the drivers.
Per info from HP forums, printer was manually removed from ControlSet, ControlSet1 and ControlSet2 after uninstall via install package. Still no joy.
Found one posting about replacing a (sorry, not correct name) hpxxxrender.dll from the spooler area in System32. No joy.
It appears that something is /has been damaged in the transport from the spooler to the printer. This one really has me stumped and any help would be appreciated.