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Windows 10: Black Screen of Death/Hanging Before Login As well

Herbie_Skeete
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Last Modified: 2017-11-27
I updated a Dell Precision T1600 from Windows 7 Pro to Windows 10 Pro.

For about two weeks all was well (apart from a few minor issues).

Then, out of the blue, after a Windows 10 update I am sure, I began to experience a black screen (with or without flashing cursor). This happens after the Power-on Self Test (POST), when the Dell logo appears.

To get into Windows I have to Power on again and again and again until the system gets to Windows, although sometimes system hangs within Windows just before login (Windows Blue squares but no swirling dots).

I have spoken to the Microsoft Help Desk (absolutely useless) and the Dell Help Desk (not very helpful or useful).

The problem does not go away on rolling back to Windows 7. I have gone back to Windows 10.

I have an Nvidia NVS 300 supporting a dual screen configuration. The Nvidia drivers are up to date.

When I use the on-board adapter, the problem is still there.

The Dell diagnostics run clean.

BIOS was updated. Chipset updated.

SFC /Scannow runs clean.

Video adapters updated. Problem remains using on boaard adapter as well as Nvidia adapter.

Any ideas?
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*** Hopeleonie ***IT Manager

Commented:
The problem is Dell has not tested the Precision T1600 and there are still no drivers for Windows 10. You will have to wait. I have many clients with the same problem like you.

Did you try the Windows 7 drivers?
http://www.dell.com/support/article/us/en/19/SLN297952

I know it is for Windows 8.1, but the KB will work the same way for Windows 7 drivers. Try the Method 2: Extract and install the vendor executable.

Author

Commented:
Sadly, did not work. Problem started after a Windows 10 update. A registry setting got screwed perhaps?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Perhaps you could back up the computer and install Windows 7 fresh. Then wait and see if Dell releases Windows 10 drivers for the machine.

Author

Commented:
Cheaper to buy an Apple machine.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Well, that is certainly an option. If a MAC will do what you want, then this would be the time to do it.

Author

Commented:
If enough people migrated then perhaps Microsoft would begin producing  better software and better support. I have had it with Microsoft and their crap software.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am using Windows 10 and it works fine. But I upgraded a newer machine with Intel Graphics. I also upgraded an older Windows 7 laptop (retired) and that upgrade did not work particularly well.
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Seth SimmonsLead Systems Administrator
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Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Herbie_Skeete (https:#a40964212)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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