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Bitlocker recover key?

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Last Modified: 2015-09-13
I'm trying to help a friend with her ASUS T100 10-Inch Transformer Laptop. She got it for Christmas last year, and I helped her set it up at the time. Her child was playing with it, and evidently triggered the "too many password attempts" and now it cannot be accessed - when booted, it says: "Automatic Repair - your PC did not start correctly" and then anything under Advance Options requires the Bitlocker recover key.

Here's the thing... when we use her email (the email address I used in setting up the computer) to get the bitlocker recovery key, it says there's no key. I even tried an older email address on the off-chance it was under that one.

She has a number of files and unreplaceable pictures of her baby on this machine, and I'm hoping to find some way to help her out.

Thoughts?
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