Windows Update Fixit does not fix it

Hello - my original problem was that Windows Update would sit there after I selected the updates to apply, showing 0% on the download.

After searching for a solution, I found the Windows Update Fixit. The first couple of times I tried to run that, it seemed to hang up on the last step, "Resolving errors" or something like that.

Then I ran it in Safe Mode, and it finished, fixing 3 out of the 4 errors it displayed. After running twice more in Safe Mode, it was down to 2 errors, 1 fixed, the other not.

I re-started Windows and tried to run WU again, and now I have to click the button to Check For updates", and it just sits there "Checking for updates".

I tried running Fixit again a couple more times in Windows, and each time it displays the same 3 errors fixed, with one slightly different Windows Update error every time (see graphic).

Is there another way to repair Windows Update? (and please, not that 3 miles of steps in the manual method...)

Thanks
mlagrangeAsked:
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JohnBusiness Consultant (Owner)Commented:
Try the Windows Update Troubleshooter which has some manual steps and provides a little more information than the FixIT

http://support.microsoft.com/kb/971058
rindiCommented:
Open an elevated CMD prompt then enter chkdsk /r /f answer the yes/no Question with yes, then reboot so that chkdsk runs while booting.

After that try running the updates again. If you still have problems try only a few updates at once. If some work, and others not, try downloading the updates manually from the m$ site and then running them.
bas2754Commented:
Also try the Windows Update ReadinessTool ( https://support.microsoft.com/en-us/kb/947821).  I have had great success running this tool to fix nearly every update error I have run across.  It takes a while to run sometimes depending on the system and what it has to do.
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mlagrangeAuthor Commented:
I have run the Windows Update Troubleshooter at least a dozen times now; it seems to fix some errors, but always leaves one error: "Windows Update error 0x80070057..." (see image)

I ran the "chkdsk /r /f"; at least then Windows Update came right with the list of updates, instead of me having to click "Check for updates". I picked just one update, but it hung up in the "Downloading" process.  

I ran the "Windows Update ReadinessTool"; still no help. I had to click "Check for updates", and it just sits there, "Checking for updates"

I can't tell if the Checking or Downloading processes are just hung up, or it's not getting any time because SvcHost is getting 50% of the CPU (I read that SvcHost IS the update process, but whatever; it's still not completing. My laptop fan is running like crazy.)

I found one article about the 0x80070057 error; it suggested finding the HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate key in the registry, and deleting all those values. I got all the way down there, and there was no "...\WindowsUpdate" node.

Thanks for your responses; any other ideas on dealing with this?
WU-Fixit-44a.PNG
JohnBusiness Consultant (Owner)Commented:
Look at the Windows 7 Repair tools.

System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If these repairs do not work, start thinking in terms of a Windows 7 Repair Install. For this you need the Windows 7 DVD and select the Repair Option when it starts

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rindiCommented:
Have you tried downloading the updates manually from the m$ site and then just installing them?
mlagrangeAuthor Commented:
Holy crap, what a nightmare. I tried all the suggestions that were made above, a Repair, and even a full re-install of Windows 7, and I still can't get Windows Update to run. And SvcHost sits there taking 50% of the CPU. I'm going to re-post as a different question. Thanks for all your responses.
JohnBusiness Consultant (Owner)Commented:
First stay with this question and do not post a duplicate or else close this one out.

full re-install of Windows 7, and I still can't get Windows Update to run  <-- Something else is wrong. Did you try updating BIOS?

Also on a reinstall, format the hard drive first.
rindiCommented:
Change the CMOS battery, and make sure the date and time is correct. If the date is wrong, the updates won't work. Also make sure Windows is activated.
mlagrangeAuthor Commented:
Mr. Hurst - I'll try the BIOS update. And I wanted to reformat, but I didn't see that option in the W7 install. I remember the page where it prompted for which partition, but no option to re-format - do you have to do that yourself now?

Rindi - the date & time is correct, but I'll activate this new install and try Update again.  

fwiw - I have been running an evaluation copy of Windows 7 Ultimate for at least 2.5 years now, After all this trouble, I went and bought a copy of W7 Professional yesterday. It wouldn't do a Repair install over Ultimate, so I backed everything up, and did a regular install.
rindiCommented:
When installing W7, just delete the partitions. New ones will be created.
mlagrangeAuthor Commented:
ok, I've done a clean install, to a re-formatted partition - no help
Do I have to re-format the entire hard drive, or just the partition for the Windows install?
(immediately after a clean install, it's showing the following Installed Updates:
Hotfix for Windows (KB2534111) installed 09/04/2015
Update for Windows (KB976902) installed on 11/20/2010  (which is about when I bought the laptop; when I click on this update, the "Uninstall" option disappears)

I updated the BIOS (it was a few versions behind) - no help

I remembered the suggestion about activating Windows; did that, no help

My CMOS battery must be ok; I'm not seeing any of the symptoms I've read of a bad battery.

I've run CHKDSK /r /f twice in the last 2 days.

Just for the record, when I go to Windows Update, I have to click on "Check for updates", and then it just stays on "Checking for updates", with the progress meter going back & forth; then SvcHost starts taking 50% of the CPU. I've let it run like that for at least 10 minutes, and it doesn't pull anything up.

Any other ideas? I appreciate your sticking with this to this point.
rindiCommented:
What partitions do you have? Most PC's that were bought with Windows pre-installed have a factory restore partition. That one shouldn't be deleted. This partition can also be used to to a reinstallation of the OS as when you bought it. It deletes old partitions and creates them new. How it is used you will have to check in the PC's manual or online on the manufacturer's web-site.

Also, if after the installation or factory restore Your OS is without SP1, download and install that first. After that try Windowsupdates.

The "checking for updates" can take very long, that is normal, particularly on a fresh installation. I've seen it doing that for an hour or more.
mlagrangeAuthor Commented:
It's got a "System Reserved" partition, but it's only 100M, 70M free; would seem to be too small to hold a factory restore package?  The laptop came loaded with Windows XP, so if I did the factory restore, that would put me waaaaaaay back...

I've let the "Checking for updates" run for 30 minutes, and it still wouldn't pull up a list.

There is a line on the installation status screen that says "Applying updates", or something to that effect; I took that to mean that it was getting all the available patches, like the "Update" install does. But I guess on a clean install, it doesn't have an internet connection.

I'm installing from a Windows 7 Professional with SP1 dvd.

I'll let it run; it's just nerve-wracking hearing the laptop fan going full blast for that long...
rindiCommented:
The system reserved partition holds the boot data.

Of course if you don't have an internet connection you won't be able to get any updates. You need to first install all the drivers for your PC, particularly the chipset drivers.
mlagrangeAuthor Commented:
I always install the chipset & video drivers; I haven't bothered with the rest; it connects to my router as is, and I didn't want to waste the time on the sound card, touchpad, etc.
mlagrangeAuthor Commented:
Well, I solved the problem... by buying a new laptop... I needed to get going again, the old one was 5 years old, and... I just wanted a new one, anyway.

Thanks very much for all your help.
JohnBusiness Consultant (Owner)Commented:
@mlagrange - Thanks for the update and I was happy to assist.
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