Recently I had an issue with the Exchange Server VM which had suddenly stopped responding
(I could not access OWA and blackberry mobiles could not get mails via pop3).
Given that, I was connected to vCenter 6.0 via vsphere client and I tried to open the console for this VM.
(Please note that all the other VMs that were running from the same ESXi were working flawlessly.)
There was a message at top of the console regarding pipe connection and the console’s screen was black and unresponding.
Luckily after restarting the VM, the operation of Exchange Server restored successfully.
Q1) where should I look in order to find what actually lead to this crash? (was a windows error or a vsphere’s one?)
Q2) Should I check the ESXi Host or the VM only, since it was the only one that was frozen?
Q3)is there any 3rd party tool for troubleshooting compared to the built-in options of vSphere?
Thanks in advance,