Operating System re-installation - Windows 7

I have a laptop that is infrequently used.  When I boot it up it generally wants to update windows 7 Pro and my kaspersky database.  I mangaged to brick the operating system during the process of updating - not sure if I did something stupid or not.  I did not have proper recovery media so I used the "built-in" recovery tool to reinstall the operating system.  I lost data of course and all of the software I used needs to be reinstalled.  Here's the thing.  When I purchased the laptop I immediately updated (online) the Windows 7 Home Premium version to Windows 7 Pro.  The recovery tool restored the laptop operating system to it's default Windows 7 Home Premium version.  I decided that I would just upgrade to Windows 10 but have learned since that my upgrade will be to Win 10 Home Premium instead of Win 10 Pro.  I wonder if anyone might have an idea how to either restore my default Win 7 Home Premium to Win 7 Pro so that I might be able to upgrade to Win 10 Pro.  This is a Toshiba Protege laptop with a registered operating system.  Thanks.
Rich ThomasOwnerAsked:
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noxchoGlobal Support CoordinatorCommented:
Since you upgraded Windows 7 Home to Windows 7 Pro have you taken any backup?
If not then you need to upgrade the Win7 Home to Win7 Pro same way you once did. Then upgrade to Windows 10 Pro.
You will need the product key of the Windows 7 upgrade to pro you used. Just enter that key and you should have Windows 7 Pro.

If you didn't save that key somewhere, then you'll either have to buy another upgrade to Pro license and key.

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MacleanSystem EngineerCommented:
Few things:

1] Have you tried system restore using F8 at boot to go into safe mode
2] Do you still have your Windows 7 Pro license
3] If you still have the license you can deploy Win 7 Home, then enter the Pro license by going to Control Panel >> System >> Change Product Key

Hope this helps.
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William FulksSystems Analyst & WebmasterCommented:
If you purchased the online code then it would have been through Microsoft and you should have gotten some kind of email receipt. Check your email to back when you did the upgrade and maybe you'll find it. The key may be in there.

If you have a Microsoft account, which you should if you bought the upgrade, then go to www.microsoftstore.com/account and login with it, then you'll see a section called Digital Content and it would have Product Keys listed of what you own.
Contact the vendor who sold you the upgrade key, they should have a record of the sale/key. Once you retrieve the key input it in Windows and you'll be upgraded to pro. Then you can proceed to upgrade to Windows 10.
Jackie ManIT ManagerCommented:
It depends on what have you done already.

Have you done the factory recovery yet?

If yes, it will be a bit difficult if you have no idea / record of the product key for your windows anytime upgrade.

If no, you can remove the internal HDD and attach it to another computer via a USB HDD case to retrieve the product key.


So, the golden rule is NOT to do anything to the computer if it is bricked without looking for an answer first.
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
The first 2 and the 4th comments have answered the Question.
Jackie ManIT ManagerCommented:
It seems that the author has no intention to give feedback and it will be difficult to judge which comment will be the solution.
noxchoGlobal Support CoordinatorCommented:
Was my comment not valuable enough? :)
Rich ThomasOwnerAuthor Commented:
Very sorry for the delay in repsonding.  I cycled through the suggestions including checking with the MS Store account and could find no record that I upgraded to Win 7 Pro.  I could find no email relating to an upgrade and had already wiped the HDD and restored the the default operating system - Win 7 Home Premium.  I just decided that if necessary I would fork out the upgrade price for Win 10 Pro if I need it.  Thank you all for the suggestions, which definitely guided my actions and ultimate decision.  In the future I will not let so much moss grow under my feet as regards questions/help requests on this site.
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Windows 7

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