crystal reports and windows 10

Hello I have a system that just was upgraded to windows 10, the system runs a real estate software that prints huds and checks everything prints correctly but the checks, I reach out to the manufacture of the software and they said the software uses crystal reports for the check printing process... Any thoughts on windows ..... Right now I am about to try to print to pdf then use acrobat to edit the check fonts with the hope this may be a temporary fix .... any suggestions
Deerek11Asked:
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mlmccCommented:
Can you edit the reports?

If so try this
Open the report
Set the printer to the check printer
Save the report

Crystal can do funny things when you change the printer driver which you did when you upgraded to Windows 10.

I would also expect that Crystal needs a service pack upgrade to work correctly in Windows 10.  ANy idea what version of Crystal they used?

mlmcc
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vastoCommented:
I don't think this is a Crystal reports issue. Usually the check printers have their own fonts that have to be installed on the system. Check with your IT if they updated the printer drivers and they installed all the required software for the printer to work
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Deerek11Author Commented:
@Vasto I have tried to print to other printers in the office and it prints the same

@Mlmcc The program doesn't allow me to edit the check prior to printing, I just found out they are using Microsoft Report viewer V2.0.50727

Also any suggestions on a free program to edit pdf's I just downloaded the trail of acrobat X and it points me to acrobat DC
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mlmccCommented:
Are you sure it is Crystal Reports they are using.  To the best of my knowledge, MS doesn't have a Crystal viewing application

mlmcc
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Deerek11Author Commented:
This is what they sent me
The programmers reported back that we have upgraded to Microsoft Reportviewer v2.0.50727

I don't have much experience with windows 10 but I was thinking does it have run in compatibility mode, and wondered what if I installed in in compatibility mode windows 7 would this help?
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mlmccCommented:
It may.  You need to find out what reporting tool is used.  They may think it is Crystal but I suspect it is either SSRS or more likely the MS Reporting Tool that uses RDLC files.

mlmcc
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