Kris Montgomery
asked on
Adobe Reader DC loses focus when printing
When printing a PDF opened from any application (as Outlook attachment, from internet, or from the hard drive) the PDF disappears behind the printing application. Ideas?
I have upgraded to the newest version of Adobe Reader from X and it still occurs.
Thanks,
muG
I have upgraded to the newest version of Adobe Reader from X and it still occurs.
Thanks,
muG
IT sounds like its normal to me when you want to print a pdf and click print automatically a print window usually pops up so you can go ahead and print or change settings of your printed document, such as printing black and white or color, print one side of the page or print duplex, print only the current page or the whole document ect. So it seems normal to have the print window (application) to pop up in front of the pdf file. If this not what you are talking about please help us out by explaining further.
ASKER
Example:
I am in Outlook. I open a PDF attachment and Adobe Reader opens. I print the PDF file. When the print dialog box closes, Adobe Reader moves behind Outlook. Focus should still be on Adobe Reader after printing, but the focus moves to the originating program.
This same thing occurs regardless of what application I initially open a PDF from.
Thank you!
muG
I am in Outlook. I open a PDF attachment and Adobe Reader opens. I print the PDF file. When the print dialog box closes, Adobe Reader moves behind Outlook. Focus should still be on Adobe Reader after printing, but the focus moves to the originating program.
This same thing occurs regardless of what application I initially open a PDF from.
Thank you!
muG
Works fine here with Adobe Reader XI (and with Acrobat XI Pro) and Outlook 2013, that is, Adobe Reader (or Acrobat) remains the focus window after opening the PDF attachment from Outlook 2013 and then printing. What version of Outlook are you using?
ASKER
It is Outlook 2010, however this issue occurs regardless of what the program is.
Thanks,
muG
Thanks,
muG
> however this issue occurs regardless of what the program is
I don't understand that. What other programs?
I don't understand that. What other programs?
ASKER
A proprietary accounting application in which PDF invoices are embedded. This also occurs when opening a PDF from Windows Explorer. Regardless of the program the PDF is opened from, Adobe Reader moves behind the window after the printing dialog box closes.
Thank you,
muG
Thank you,
muG
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ASKER
Installing a new PDF viewer was an acceptable solution. After trying multiple PDF viewers we found one that worked for the user. Thank you.
You're welcome, Kris. I'm glad to hear that a new PDF viewer worked for your user. Regards, Joe
I don't know exactly what you mean by "the PDF disappears behind the printing application". Please explain that further — maybe a screenshot or two would help to clarify. Regards, Joe