I cannot open in excel 2010 my saved templates with an error message "that the *.crtx file is not a valid Win32 application

Good Morning,
I use windows 7 enterprise and Excel 2010 but when I save a chart format, I cannot use it with the message shown in the capture.png file attached.

Any nudge towards understanding the issue would help to resolve this problem but also understand why it arose.

Many thanks for all your help!
Daniele QuestiauxResearch associateAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Saurabh Singh TeotiaCommented:
It seems to me an installation issue..You need to repair office and see if it still exists..

You can check the same from here where Microsoft suggesting about how to go about the same...

https://support.microsoft.com/en-us/kb/2464297

Saurabh...

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Daniele QuestiauxResearch associateAuthor Commented:
Thank you!
Daniele QuestiauxResearch associateAuthor Commented:
Dear Saurabh,
I am so sorry for the delay in answering.
the computer I was using at the time had an OS installed by my workplace for whom I was doing some casual work and I could not get the IT people to re install the software. I could not store the format but when all the graphs were done, I copied the format from one to all the others, with some tweaking here and there, a lengthier workaround, but there was no other way.
as it turned out, i do not have the issue on my personal computer at home, nor on a laptop I have been lent for the next casual project i am working on so that somehow, I lost track of the problem. This is first of all really bad as it is annoying not to have "fixed" an issue, but more it is so rude for your effort and time to help me with the issue.
All my apologies for my rudeness, and sadly, I cannot give you any feedback till I get back on that computer in a couple of weeks. I will ask again the software to be reinstalled pointing out again the issue and adding your comment.
Thank you for your invaluable hep, and I can only say sorry.
All the best,
Danièle
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.