We help IT Professionals succeed at work.

Mulitple Word Documents Freezing with White backgroud

jaya31
jaya31 asked
on
53 Views
Last Modified: 2016-11-23
Hi All,

Where having problems with Word 2013 constantly freezing leaving what looks like blank documents. It seems to happen when the user has multiple documents open. It happens sometimes when the user walks away then comes back, sometimes the user is sitting working in outlook and clicks into the document, sometimes the open an Word document from email, sometimes the goes to save ro open and all documents freezes with the same white blank document. There is no one thing that is consistent.

While the contents of the content is not visible when the documents freeze, if we ctrl + C and then paste in wordpad or email the contents is copied, but we cannot recover the documents.

What we tried so far. Removed office, repaired office, disable hardware acceleration, update video drivers, disable add-ons, recreated user profile. Event viewer shows nothing except winword.exe has stopped, no information that points to the cause. We have a case opened with Microsoft, their asking us to do everything we already did, including disable all startup programs in MSconfig, issue still happens. Were running windows 7 64bit, Office 2013 on DELL 9020 Machines. The user is using dual monitors. These machines have been imaged.

It was happening to one user, who was losing work and his patience with us, but now were seeing it happen to more users.

Experts please help, any suggestions.
Comment
Watch Question

This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
jaya31IT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
jaya31IT

Author

Commented:
The experts comment good troubleshooting steps to resolve, however it did not resolve this particular issue. Only replacing the users entire hardware setup resolved this issue.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.