We help IT Professionals succeed at work.
Get Started

Subdomain SSL Certificates

SOTHDEV
SOTHDEV asked
on
133 Views
Last Modified: 2015-09-22
We have a server hosted with cacloud.com. We have been attempting to set up subdomains for clients to use to log in to one of our web applications. We have created the sub domains on cPanel, and installed the SSL certificate onto the server.

Past employees had properly set up the subdomains previously, but they have since left the company, and we have been unable to properly configure additional subdomains. When we created a new subdomain, and added in the correct redirect, it gives us a blank page with this message when trying to view that subdomain in a web browser:

Sorry, that account does not exist


For example,
bayshoreoptometry.visualbook.ca
is working as intended, while
orangeville.visualbook.ca
is not.

As far as we can tell, both subdomains have been created the same way on cPanel. The only thing we know, is that a senior member had to do something involving the SSL certificates for each subdomain.

Any information you can give us would be great, we are not very experienced in this area.
Comment
Watch Question
CERTIFIED EXPERT
Distinguished Expert 2020
Commented:
This problem has been solved!
Unlock 1 Answer and 8 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE