We have a server hosted with cacloud.com. We have been attempting to set up subdomains for clients to use to log in to one of our web applications. We have created the sub domains on cPanel, and installed the SSL certificate onto the server.
Past employees had properly set up the subdomains previously, but they have since left the company, and we have been unable to properly configure additional subdomains. When we created a new subdomain, and added in the correct redirect, it gives us a blank page with this message when trying to view that subdomain in a web browser:
Sorry, that account does not exist
For example,
bayshoreoptometry.visualbook.ca
is working as intended, while
orangeville.visualbook.ca
is not.
As far as we can tell, both subdomains have been created the same way on cPanel. The only thing we know, is that a senior member had to do something involving the SSL certificates for each subdomain.
Any information you can give us would be great, we are not very experienced in this area.
You can only have one dedicated secure site per IP/port combination.
You could use/have multiple secure sites using host headers to differentiate among them but that would require that you have a single certificate with SAN Subject Alternate Names meaning every single subdomain that you want to be secured will have to be referenced/included in the certficate.
If you have multiple IPs, you have to make sure that each subdomain with a certificate is bound to the correct IP
ip1:443 site1
IP2:443 site2
If you only have a single IP, apache will differetiate between them when the connection is http:// unsecure but will not work without the above on the secure site.