We help IT Professionals succeed at work.
Get Started
HP LaserJet 2430 - Paper Jam in Tray 3
hi EE folks
i have no idea why my HP LaserJet 2430dtn recently always has paper jam in tray 3. the printer prints well using other trays, it seems the issue only happens in the tray 3, and the situation would look like shown in below picture once i open the tray 3 after jam.
![13.01.00 JAM IN TRAY 3]()
the printer's web console shows below status once paper jammed in the tray 3.
![hp LaserJet 2430 Device Status]()
i did try removing the tray 3 and checking it visually but found nothing abnormal.
can some HP LaserJet experts light me up a bit? thanks heaps.
kind regards,
bbao
i have no idea why my HP LaserJet 2430dtn recently always has paper jam in tray 3. the printer prints well using other trays, it seems the issue only happens in the tray 3, and the situation would look like shown in below picture once i open the tray 3 after jam.
the printer's web console shows below status once paper jammed in the tray 3.
i did try removing the tray 3 and checking it visually but found nothing abnormal.
can some HP LaserJet experts light me up a bit? thanks heaps.
kind regards,
bbao
Why Experts Exchange?
Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.
Jim Murphy
Programmer at Smart IT Solutions
When asked, what has been your best career decision?
Deciding to stick with EE.
Mohamed Asif
Technical Department Head
Being involved with EE helped me to grow personally and professionally.
Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question
Connect with Certified Experts to gain insight and support on specific technology challenges including:
- Troubleshooting
- Research
- Professional Opinions
Did You Know?
We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE