Outlook 2013 hangs and wait to update folders

Eprs_Admin
Eprs_Admin used Ask the Experts™
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Hi Experts,

not on all bit on some client machines I have an issue with outlook.
With one employee it is really annoying because when he is not using outlook for 15 minutes , then later it stuck for 30 seconds.
The message is always ...waiting to update the folders...

The client outlook version is 2013 and the exchange server version is 2007.

Can you help me to find the problem ?
I am sitting on the same floor but I haven´t this issue.
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Commented:
Try to start Outlook in safe mode (If you are using Windows Vista or Windows 7, then there is a Search box in the Start Menu. Here type; outlook.exe /safe)
Disable plugins etc.
http://www.dell.com/support/article/us/en/19/SLN284173/EN


Also. How big is the pst file of the profile ?

Check this also:
http://www.opsactive.com/fix-office-outlook-2013-slow-and-laggy/
Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015
Commented:
Creating a new Outlook profile should correct this issue.

Will.
adamdalg
Commented:
Here is a helpful link on resolving this issue by creating/repairing the .OST file.

https://kb.intermedia.net/article/1079
Eprs_AdminSystem Architect

Author

Commented:
Ok thanks, I will check this out and come back to you.
Eprs_AdminSystem Architect

Author

Commented:
Thanks, works now.

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