Crystal reports cannot connect on Citrix receiver

User has Crystal Reports that ran correctly a week ago, but now do not they get a message asking her to select an ODBC connection. The list does not have her connection in it. I have checked and the correct ODBC connection is on her machine. I will attach a copy of what she is seeing. This is happening for all her reports.
selectdsn.docx
qbjgqbjgConsultantAsked:
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mlmccCommented:
Is Crystal loaded on her machine or the Citrix server?

Has anything changed on the server or her machine?

What version of Crystal?

mlmcc
qbjgqbjgConsultantAuthor Commented:
It is Crystal XI. The other things I will have to check on.
qbjgqbjgConsultantAuthor Commented:
I had the user try the report from a different machine(also Citrix) that also has that ODBC connection loaded. She got the same error. They can run other crystal reports that access a different server using a different ODBC connection. On a regular machine, I can run the same reports sucessfully that fail on Citrix.
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qbjgqbjgConsultantAuthor Commented:
Crystal is installed on the Citrix server and not on the localized images the users connect to.
mlmccCommented:
Probably need the ODBC connection to be installed on the server.

mlmcc

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qbjgqbjgConsultantAuthor Commented:
If it is installed onthe server, will that override the ones installed on the user machines?
qbjgqbjgConsultantAuthor Commented:
No one could find anything that changed, but something must have.
mlmccCommented:
I don't think the server ODBC will override a user ODBC unless you are running the application on the server.

mlmcc
qbjgqbjgConsultantAuthor Commented:
They are going to install it on the server. So tomorrow I will know if that works. I still think it is something else, since  this was working a few weeks back and now it isn't.
qbjgqbjgConsultantAuthor Commented:
Are there security changes that could be made to a server that would cause an ODBC connection to no longer work for that server? And only not work from Citrix, but still work from a regular machine?
mlmccCommented:
It is possible.  I am not a system admin.  It could be the ODBC connection is there but no one has permissions to it or it is a USER connection rather than a SYSTEM connection.

mlmcc
qbjgqbjgConsultantAuthor Commented:
I do not understand what you are saying. I am primarily a Crystal person. I know next to nothing about Citrix. The facts in this case are:
The ODBC connection to ServerA works for Regular machines.
The ODBC connection to ServerA worked for Citrix machines until a week ago, now it does not.
The ODBC connection to ServerA uses NT authentication.
ODBC connections for other servers still work from Citrix.

My conclusion is something changed for ServerA or something in Citrix relating to ServerA changed. So far everyone here says nothing changed.
qbjgqbjgConsultantAuthor Commented:
I am still waiting for it to be installed on the Citrix server.
mlmccCommented:
I think you are correct that something has changed.  What changed is hard to say.

Hopefully installing the ODBC connection will solve the issue.

mlmcc
qbjgqbjgConsultantAuthor Commented:
This worked. Thanks for your help.
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