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Greetings IT pros,<br />
I'm doing research for a new IT service desk application. &nbsp;I'd appreciate any reviews and/or recommendations from the community! &nbsp;Our criteria are:<br />
<br />
-cloud based<br />
-service desk (help desk) ticketing system integrates with Active Directory<br />
-service desk integrates with workflows and a project management application<br />
-robust support<br />
-reporting and filtering to help us maintain our customer SLA<br />
<br />
We're currently using Spiceworks, but we'd like something with more formal support. &nbsp;I've been experimenting with Jira Agile and Jira Service Desk but am pretty disappointed in how Jira accommodates the above criteria. &nbsp;Any suggestions from you IT professionals out there?<br />
<br />
Thanks much!
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Greetings IT pros,
I'm doing research for a new IT service desk application.  I'd appreciate any reviews and/or recommendations from the community!  Our criteria are:

-cloud based
-service desk (help desk) ticketing system integrates with Active Directory
-service desk integrates with workflows and a project management application
-robust support
-reporting and filtering to help us maintain our customer SLA

We're currently using Spiceworks, but we'd like something with more formal support.  I've been experimenting with Jira Agile and Jira Service Desk but am pretty disappointed in how Jira accommodates the above criteria.  Any suggestions from you IT professionals out there?

Thanks much!

IT Help Desk and Workflow software

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

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Productivity Apps

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.

Project Management

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IT Administration

Developed by Atlassian, Inc., JIRA is a software tool for issue tracking and project management.