Windows 8 won't do updates / won't allow Windows 8.1 to install

I'm dealing with a Windows 8 32 machine that needs 8.1 (IMO).  But, Windows Update Service is not and will not run.  Nothing I've read or followed up on seems to fix any of this.  None of the MS Fixits will run to completion without error.
I hesitate to even try to give a history of all the things I've tried.
I'm thinking a sledge hammer approach is likely needed.
What would you do?
I would like to keep the files and app's.
LVL 27
Fred MarshallPrincipalAsked:
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Seth SimmonsSr. Systems AdministratorCommented:
what does it do when you try to run it?
if it won't start, it would say why
JohnBusiness Consultant (Owner)Commented:
Microsoft said a long time ago that failure to move to 8.1 would cause updates to cease. That is what has happened.

First run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Shut down, start open, Open the Store and see if you can now update to 8.1

If no, next run DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Restart the computer and test.

If no, the step is a Windows 8 Refresh from Action Center. This keeps data and makes you reinstall software.

If you get to the Refresh Stage, refresh, do not install software, upgrade to 8.1 and then Windows 10. Install software after that.
McKnifeCommented:
No, support for win8 is offered until October.
I would solve it with an in place upgrade of win8 using the ISO.
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Fred MarshallPrincipalAuthor Commented:
McKnife:
I would solve it with an in place upgrade of win8 using the ISO.
Do you mean an in place upgrade using the Windows 8.1 DVD?
JohnBusiness Consultant (Owner)Commented:
You can use an ISO download or you can follow this Microsoft Link.

http://www.microsoft.com/en-us/software-download/windows10

I have tested and use the link above and it works if the machine can be upgraded (that is, nothing else stopping the upgrade.
Fred MarshallPrincipalAuthor Commented:
Just to clarify:
Sometimes the STORE popup is seen that offers to go to Windows 8.1.  But, sometimes not.  Is there a way to force it to come up?  Is this necessary?  Is there another way to get the same?
JohnBusiness Consultant (Owner)Commented:
If it is still running Windows 8, go to the Store (go to Metro and use the Store Icon) and the Store will open. Does it?

If so, then you should be able to run the Windows 8.1 operating system install from there.
McKnifeCommented:
"Do you mean an in place upgrade using the Windows 8.1 DVD?" - no, I meant repair 8 with the 8 DVD, so that updating it is possible again. If however the store already offers 8.1, you should use that offer. I have no idea why it doesn't "always show", nor how to make it.
Fred MarshallPrincipalAuthor Commented:
I ended up using an 8.1 DVD and doing an upgrade with it.
It worked just fine and the Windows Update capability is restore.
The Windows Update did not show up in the Start menu until I added it manually.  That shortcut works now.

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McKnifeCommented:
Possible too. Will have required a generic 8.1key, right? Did you manage to change back to your own "8.0-key" and activate?
Fred MarshallPrincipalAuthor Commented:
It appears that the issue was the October deadline.  
Using an 8.1 DVD worked.
Had to add Windows Update to the Start menu (thereafter I believe).
McKnifeCommented:
Aha... so you think MS says it will stop updating in october but in fact they already stop a month or two earlier? Surely not, that will not have been the reason.
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Windows 8

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